Special Projects Quality, Manager

Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs And more Work Location: Atlanta, GA Description The Senior Project Manager / Coordinator – Patient Safety & Quality provides enterprise leadership for governance, safety data stewardship, structured analytics, and reporting infrastructure supporting Emory Healthcare’s Safety Management System (SMS). This role supports the One Emory Zero Harm strategy and participation in the Patient Safety Organization (PSO) by serving as the enterprise steward of the event reporting platform. The position ensures standardized system configuration, workflow integrity, analytic rigor, and data accuracy across all Operating Units. Through collaboration with Enterprise Quality Data & Analytics, Digital/IT, and Patient Safety and Risk leadership, this role enhances visibility into safety trends, strengthens governance oversight, and supports the Safety Promotion, Learning Systems, and Safety Assurance domains of the SMS. RESPONSIBILITIES Enterprise Governance & Event Reporting Platform Oversight Serve as the enterprise subject matter expert for the event reporting platform, including governance, requirements gathering, system optimization, testing, and post-implementation evaluation. Coordinate cross-functional governance processes, including documentation, decision tracking, and change control. Maintain system configuration standards to ensure audit readiness, accreditation compliance, and PSO alignment. Oversee system integrity across all environments and recommend enhancements aligned with enterprise priorities. Safety Data Stewardship & Analytics Serve as enterprise steward of safety data elements and classification standards. Perform advanced analytics, including SSER trends, contributing factor aggregation, and near-miss signal detection. Develop executive dashboards and structured reports aligned with enterprise definitions and methodologies. KPI Governance, Reporting & Board Accountability Operationalize leadership-approved safety KPIs within the event reporting platform. Develop and manage monthly enterprise dashboards and quarterly Board-level reports. Ensure accuracy, validation, reconciliation, and timely dissemination of executive and Operating Unit reporting. Data Reconciliation & Validation Perform routine reconciliation of event classifications, investigation timelines, and PSO submissions. Maintain audit trails, variance logs, and conduct periodic data quality audits. System Event Review Team (SERT) Support Support weekly System Event Review Team (SERT) meetings through event collation, documentation validation, and trend analysis preparation. Track action items and identify recurring system-level themes. Share lessons learned across the enterprise through the SAFER program. Patient Safety Organization (PSO) Participation Support PSO participation and ensure compliance with Patient Safety Work Product (PSWP) protections. Coordinate PSO submissions and integrate benchmarking insights into safety intelligence processes. Serve as the primary point of contact for PSO-related reporting in collaboration with the PSO vendor. Safety Learning & Culture Initiatives Lead the Safety Lessons Learned program, including development, dissemination, and tracking. Support Culture of Safety initiatives, including the “It Happened Here” program. Utilize the event reporting platform to capture and share safety stories across Operating Units. Training, System Support & Downtime Coordination Provide ongoing training through office hours, just-in-time support, and onboarding education. Train new employees on the safety event reporting platform and PSO-related processes. Coordinate planned and unplanned system downtimes, including communication, recovery, and data integrity validation. Train Patient Safety Managers to support downtime procedures and communication protocols. Collaboration & Communication Maintain strong communication with stakeholders across the enterprise. Provide timely updates, insights, and reporting from the event reporting system. Collaborate with cross-functional partners to enhance system performance and reporting accuracy. Additional Responsibilities Perform additional duties as assigned to support enterprise patient safety and quality initiatives. Work Location Hybrid Role: Combination of on-site and remote work On-Site Requirement: Approximately 30–35% for governance meetings, executive briefings, and collaboration Remote Work: Permitted for analytics and reporting functions in accordance with Emory Healthcare policy MINIMUM QUALIFICATIONS Education Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Informatics, Information Systems, or a related field required. Experience Minimum of five (5) years of progressive experience in: Healthcare technology implementation Safety systems Enterprise application management Quality analytics Experience supporting governance structures and executive-level reporting required. Preferred Qualifications Education Master’s degree in a related field preferred. Certifications Certified Professional in Healthcare Quality (CPHQ) Certified Professional in Patient Safety (CPPS) Project Management Professional (PMP) Or equivalent certification Preferred Knowledge, Skills, and Abilities Knowledge of patient safety science, High Reliability Organization (HRO) principles, Just Culture, human factors, and systems thinking. Experience working with a Patient Safety Organization (PSO). Experience supporting executive and Board-level reporting. Strong technical proficiency in event reporting platforms and analytics tools. Ability to develop, analyze, and present complex data for leadership decision-making. Strong communication and stakeholder engagement skills. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.