Spanish Customer Support Specialist

At KYZEN, we are at the forefront of driving innovation, fearlessly venturing into unexplored territories with a bold and pioneering spirit. Our business thrives on unprecedented heights, supported by a commitment to transparency, camaraderie, and mentorship. Our commitment to putting people first isn't just talk. We cultivate an environment where individuals thrive, ensuring that every team member contributes to the collective success and innovation that defines us. Step into our world that cherishes diversity and inclusion, where your well-being takes center stage WHAT WILL YOU DO? We are actively seeking a Customer Support Specialist to join our growing team. If you're ready for a dynamic challenge with opportunities for career advancement, we'd love to hear from you. In this role, you will be responsible for delivering top-notch support by assisting users with their routine inquiries across the diverse brands we offer our services through various communication channels. Are you excited about working in a lively and fast-paced environment? Do you have a genuine passion for delivering exceptional customer experiences? If so, we want to connect with you! RESPONSIBILITIES: Promptly and professionally addressing players challenges. Upholding impressive customer contentment ratings by surpassing their anticipations. Collaborating effectively to achieve team KPIs and SLAs. Staying abreast with the latest information and company policies. Cultivating trustworthy, enjoyable interactions with our player base. Providing guidance and support to players in Responsible Gambling. Coordinating with other departments as necessary. Being vigilant about AML and alerting regarding any dubious activities. Informing users about ongoing promotions when relevant. Tackling other responsibilities that may emerge occasionally. Any other role as required by the company from time to time. WHO ARE YOU? Demonstrated efficiency in promptly handling tasks and adapting well to change. Exceptional communication skills, both written and spoken, enabling effective collaboration across internal departments and geographical locations. Self-driven and dedicated team player with a can-do attitude. Flexibility to work shifts, including weekends, while meeting daily deadlines and effectively managing time. Proactive mindset, solutions-oriented approach, and strong analytical skills, with the ability to adjust priorities as needed. Constructive problem-solving abilities, commendable work ethic, and meticulous attention to detail. Previous experience in a similar role, particularly within the online gaming sector, is advantageous. Fluency in both spoken and written English and Spanish . Positive, proactive demeanor with a versatile approach. Service-driven with a focus on customer satisfaction. Collaborative spirit with the ability to operate independently. Familiarity with platforms like Freshdesk is a bonus. Experience in the iGaming industry is highly advantageous. WHAT SETS US APART: Remote Work Freedom: Embrace the freedom of working remotely, offering flexibility tailored to diverse lifestyles. People-Centric Dedication : Our commitment to putting people first is more than just rhetoric, it's an integral part of our core values. Diversity of Roles, Projects, and Challenges: Dive into a dynamic startup culture where you'll encounter a variety of roles, projects, and challenges, fostering continuous growth and learning. Excellent Team-Oriented, Fun International Work Environment: Join a close-knit team that thrives on collaboration, creating a fun and engaging international work environment that transcends geographical boundaries. As a company, we embrace innovation and teamwork to achieve our shared goals. Cultural Embrace : Anticipate being welcomed into a culture that values diversity and inclusion, fostering an ambiance conducive to career advancement and abundant