Social Media Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals! Credit Acceptance’s in-house Creative team is responsible for producing exceptional concepts and inspiring content, and delivering results for the brand. We’re looking for a Social Media Manager to own and evolve our social presence across both dealer and consumer audiences. You live and breathe social and a pro at translating business priorities into clear, effective social strategies—and then bringing those strategies to life through thoughtful content, consistent execution, and ongoing performance optimization. As a hands-on contributor, you thrive on collaboration and bringing ideas to life to ensure our social presence isn’t just active, but effective, measurable, and aligned to business outcomes. Outcomes and Activities: Social Strategy and Planning Own and evolve the organic social media strategy across platforms, aligned to business goals (awareness, dealer growth, consumer contracts) Develop and manage a content calendar that balances campaign support, evergreen content, and timely opportunities Identify where and how social can most effectively contribute to broader marketing initiatives Bring forward clear recommendations on platforms, formats, and content approaches based on performance and trends Content Development and Execution Create and/or adapt social-first content, including copy, light visuals, and short-form video concepts Translate business messaging into clear, engaging, platform-appropriate content for both B2B and B2C audiences Partner with copywriters, designers, and video team members to execute larger creative concepts Ensure all content aligns with brand standards, voice, and compliance requirements Publishing and Community Management Own day-to-day publishing across all social channels Manage inbound engagement in accordance with legal and compliance guidelines Monitor brand presence and sentiment across platforms Identify appropriate opportunities for timely, relevant participation in conversations Performance Analysis and Optimization Define success metrics and track performance across platforms Analyze results and translate performance data into clear insights and recommendations Continuously test and refine content, cadence, and channel approach Partner with Marketing team to align organic and paid efforts and improve overall performance Knowledge and Skills: Strong understanding of major social platforms and how content performs across each (We’re currently active or ramping up on Facebook, Instagram, and LinkedIn and exploring other channels.) Ability to think strategically and execute independently Strong writing skills with the ability to communicate clearly and adapt tone by audience Working knowledge of content creation tools (e.g., Adobe Creative Suite, Figma, CapCut or similar) Experience with social media management and analytics tools Ability to interpret data and use it to inform decisions Understanding of how organic and paid social work together Strong organizational and prioritization skills Clear communicator and effective cross-functional partner Requirements: Bachelor’s degree in Marketing, Communications, or related field (or equivalent experience) 3–5 years of experience managing social media for brands (not personal accounts) Demonstrated experience owning and executing social strategies that drive measurable results Experience creating and publishing content across multiple platforms Experience analyzing performance and optimizing accordingly Preferred: Experience in financial services or other regulated industries Experience supporting both B2B and B2C audiences Familiarity with social media compliance considerations Experience working within an in-house Creative or Marketing team Experience partnering with paid media teams Compensation: $70,577 - $82,340 base salary + an annual bonus plan This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. #LI-Remote #zip INDCSLP Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice ! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S . We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.