Social Manager

Company Description About Us: With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands. Within Canada, Starcom is a part of Publicis Media within Publicis Groupe, one of the world’s leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the planning and buying process as art. However, it is an art that is always best when backed by the science of empirical data. You will be joining a well recognized agency with credentials: Great Places to Work certified three years in a row Only communications company to be ranked in LinkedIn’s Top 25 Great Places to Work 2022 Media Agency of the Year 2023 Media Agency of the Year finalist Job Description Working under the direction of and in concert with the Social Director, the Social Manager leads a team in the conception and delivery of innovative, well-targeted, business-building social media marketing solutions to meet or exceed client objectives. This involves the creation and execution of social media plans, unearthing insights to inform the development of the plan, and flawless execution on all fronts while working collaboratively with the overall Strategy teams on a clients’ business. Benefits and Perks (for permanent full-time employees) ✨ Work Your World: Work from anywhere up to 6 weeks per calendar year 🩺 Health & Life Insurance: Coverage starts on your first day 🏖️ Flexible Time Off: 3 weeks of vacation, 6 health days, 2 flex days to recharge 🏦 Flexible Employment Savings Plan 🚀 Professional Development & Career Growth: Supported learning opportunities 🎉 Extra Time Off: Every statutory holiday comes with an additional day off, plus a week off from Christmas to New Year, and your birthday off 💻 Tech & Wellness Benefit: $500 per calendar year 👏🏼 Employee-Led Business Resource Groups: Celebrate diversity and inclusion 🇨🇦 Hybrid Flexibility: Time in our beautiful downtown Toronto office Responsibilities Ensures strong client relationships with quality of deliverables and client satisfaction Maintains an in-depth knowledge of client business Able to demonstrate to clients how proposed social media solutions will show expected return on investment with company Actively listens to clients and continually identifies opportunities that have the potential to build clients’ business Social Media Expertise / Digital Holistic Approach Expert knowledge in social media, emerging technologies and ability to identify opportunities for client’s business needs Continually looks for opportunities to improve the group/process/product Assist Director in providing formal training of strategy teams and clients on social media landscape, tools and processes Co-ordinate with partner agencies and global counterparts to maintain efficient work streams Prepare and execute all special department assignments requested by management Ensures current staff is fully utilized and operating effectively/efficiently to meet client needs Takes a leadership role in the training and development of new staff members Maintain overall control of work-flow and assigned team responsibilities and provides assistance where necessary to ensure timely completion of projects Works closely with the Group Director to continually assess group members' professional development. Proactively communicates performance goals, as well as accomplishments and improvement need to staff on a regular basis. Effectively and professionally handles performance issues as they occur Behaviors and deliverables consistently demonstrate thought leadership and innovation Leads by example via work ethic, team building approach, attitude and overall collaboration Qualifications Six + years of progressive levels of responsibility in social media planning, buying and management Demonstrated business acumen and a track record of success in the social media services profession Excellent written and verbal communication and presentation skills Strong negotiating skills Solid interpersonal and teamwork abilities Able to build and strengthen client relationships Demonstrated leadership and management skills Demonstrated critical thinking and problem solving abilities Strong analytical abilities Strong command of media research and reporting resources Additional Information Transparency matters to us. The salary range for this position is $70,000-$80,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data. We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people. Starcom is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices. We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests. We thank all candidates for their interest in Starcom however, only those candidates selected for an interview will be contacted.