What You'll Do
As a
Short Term Disability Claims Analyst 2,
your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, prioritization, and interpersonal skills to assist with our clients’ short-term disability claims – all during a time in which they may be facing major changes in life.
Here are a few examples of the kinds of things you’ll do:
Acquire, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
Connect with employers, employees and medical providers via phone, email, text, and letters.
Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.
What else do you need to know? This position offers you an exciting, yet rewarding career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful!
Who You Are
High school diploma or equivalent with 3+ years of customer facing work experience.
Bachelor's/Associate's degree, with 1+ years of customer facing work experience preferred.
Short Term Disability Claim Processing Experience – reviewing and gathering information, making phone calls, and making the actual claim decision - at least 1 year or more of successful performance of processing Short Term Disability claims preferred.
Legal and policy experience - being able to read, interpret policies, policy provisions and industry regulations to accurately interrupt and apply them to claims situations is preferred.
Basic math skills.
Ability to actively listen while you collect information on the telephone and provide strong customer service, providing empathy to the customers going through tough situations.
Ability to accept & apply feedback.
Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.
Excellent analytical, interpersonal, problem solving, decision-making, and multi-tasking skills.
Computer skills and typing proficiency – Microsoft Outlook, Word, Excel experience is preferred.
Work independently as well as in a team environment.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range
$20.34 - $36.35 / hour
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
Wichita, KS: $20.34 - $27.26 / hour
Des Moines, IA: $21.47 - $28.77 / hour
Charlotte, NC: $22.60 - $30.29 / hour
Chicago/Minneapolis: $24.86 - $33.32 / hour
Los Angeles/New York City: $27.12 - $36.35 / hour
Time Off Program
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible
Yes
Additional Information
Work Environment
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements.
Work Authorization/Sponsorship
At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Date First Posted (TTF)
6/11/2026
Latest Post Date: Careers - US
6/11/2026
LinkedIn Remote Hashtag
#LI-Remote