Business Analyst - Claims

Business Analyst - Claims Optional Work from Home • HeadQuarters CGM - Austin, TX 78717 Apply Overview Salary Range $74,250.00 - $111,375.00 Salary/year Position Type Full Time Apply Description BUSINESS ANALYST - CLAIMS (Full Time, Salary, Exempt) Continental General - Austin, Texas Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! Remote work eligibility is based on proximity to the office location (11001 Lakeline Blvd., STE 120, Austin, TX 78717). About Continental General: The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 200,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions. Position Overview: We are looking for a detail-oriented and collaborative Business Analyst with experience in agile methodologies to join our growing team. The ideal candidate will work closely with product owners and development teams to gather, refine, and manage business requirements. You will play a key role in ensuring the delivery of high-quality solutions while supporting multiple initiatives and value streams within the organization. Key Responsibilities: Gathering, Refining Requirements for Key Documentation: Collaborate with Product Owners to gather and define business requirements, product specifications as well as business processes related to proposed solution/initiatives, ensuring they are well-documented. Assist in the development of clear and concise user stories, process flows, acceptance criteria, and detailed specifications to ensure that features meet business expectations. Conduct research into specific features to provide greater context on the task, platform or to improve workflows. Continue to update requirements and document these within product management tools like Jira and Confluence. When applicable, analyze market intelligence, process efficiency, and work with internal stakeholders to optimize delivery. Facilitating Communication: Organize and facilitate meetings with internal and external stakeholders, including vendors, dependent teams, and value streams, to ensure clear and effective communication. Take detailed meeting minutes and track action items to ensure follow-up on key decisions and open items. Foster collaboration between different teams to resolve issues and ensure alignment across initiatives. Communicate needed changes and updates to development team and maintain comprehensive documentation, ensuring all relevant change details are recorded. Validating Solutions: Work closely with QA teams to validate solutions and assist in defining testing scenarios, finalizing testing processes, ensuring that all acceptance criteria are met. When warranted the ability to be hands on in the testing process is a plus. Support product owners and development teams in identifying and resolving issues during the validation phase. Monitor KPIs and work with stakeholders to assess the effectiveness of implemented changes and recommend improvements. Supporting Multiple Teams, Initiatives, and Objectives: Manage multiple initiatives and value streams concurrently, providing regular updates on progress, risks, and issues to product owners. Occasionally, assist in some dev-related tasks to get projects over the line Qualifications Qualifications: Bachelor’s degree required; Business, Finance, Insurance, or related focus a plus; or the equivalent years of education and experience required. Experience in life insurance, health insurance, or annuities is required. 3+ years as a proven Business Analyst in an Agile environment, preferably within the life insurance or financial services industry. Experience working closely with QA during testing is a plus. Strong understanding of the insurance industry including but not limited to: policy administration concepts, the full insurance value chain from application through claims, and claims processing and payment procedures. Familiarity with Agile methodologies (Scrum, Kanban, etc.) and working in cross-functional Agile teams. Familiarity with product management tools (Jira, Confluence, etc.) for backlog management and requirement documentation. Agile Scrum or PM certification(s) a plus. Strong problem-solving and analytical skills with the ability to navigate complex business challenges. Excellent communication and interpersonal skills, with the ability to facilitate meetings and manage stakeholder relationships. Ability to multi-task and manage competing priorities across multiple value streams and initiatives Working knowledge of AI applications and ability to leverage it to streamline day to day tasks. Why Join Us? Opportunity to directly drive to growth and scale efforts at a dynamic and innovative company. Competitive salary and benefits Collaborative and fast-paced work environment. Professional development and growth opportunities within the insurance space. Benefits: Competitive Salary & Target Bonus Program Retirement Savings – 401(k) with a company match Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance. Work-Life Balance – This role offers 25 days of PTO, 10 paid holidays, and paid volunteer time off. Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff. Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.