Shared Service Center Associate

Title: Shared Service Center Associate Salary: $23.00 per hour Location: Open to candidates residing in: Charlotte, NC Miami, FL Houston, TX New York City, NY About Us Grameen America is a nonprofit microfinance organization dedicated to helping low-income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit- and asset-building, education and peer support to enable our members to boost their business income, create jobs and transform communities. Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 220,000 low-income women entrepreneurs while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities. For more information, please visit grameenamerica.org . About the Job The Shared Service Center Associate will report to the Director of Shared Services. The role will assist with the accounting and reconciliation processes in our Shared Services Center, a team within the Controllership group which handles back-office accounting for all our branches. This role will provide the chance for growth and learning opportunities for the right candidate. Key Responsibilities Daily reconciliations in our shared services branch accounting group include reconciling a large volume of loan repayments daily using BlackLine (reconciliation software). Ensure integrity of data in Mambu, our loan management information system, through correction of any reconciling items identified during review. Investigate returned payments to determine legitimacy of chargeback activity and process updates in Mambu. Will commit to learning the BlackLine software to be used for repayment/disbursement reconciliations. When needed, assist in training branch staff in reconciliation processes and BlackLine. Verify daily loan disbursement activity as per our disbursement partners’ data matches Mambu. Prepare journal entries in Mambu as needed. Assist other team members in various accounting processes and loan testing as needed. Perform other related duties as assigned. We’re a collaborative team, and sometimes that means stepping outside your usual scope to help with projects or priorities that advance our mission. These “other duties as assigned” are part of how we adapt, innovate, and support one another. As such, additional duties, responsibilities, and activities may change or be assigned as needed to meet team and organizational goals. Education/Experience 1-3 years of experience working for a micro-lending institution is a plus. Committed team player with excellent written and verbal communication skills Strong Excel skills and proficient in Microsoft Office suite. Spanish language skills are a plus. Proficiency with and interest in technological methods for improving workflows and increasing productivity. In Person and Travel Requirements: Attend required in-person quarterly staff meetings in New York City. Hybrid remote/onsite schedule with travel to NYC offices. What We Offer You: Medical, dental, and vision insurance plans Paid Holidays, vacation and sick time 401K retirement savings plans Flexible Spending Account (FSA) Wellness platform with two free coaching sessions per month Opportunity for advancement And more! Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant’s race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Grameen America, Inc. participates in the E-Verify program. Must be able to legally work in the U.S. Visa sponsorship is not provided.