Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient’s demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice.
Education
High School or GED equivalency.
Experience
6 months of related experience
Skills
Knowledge of medical terminology, CPT and ICD9 codes
Strong skills in written communication
Strong work ethic
Excellent Customer Service and oral communication
Ability to perform non-complex arithmetic calculations
Ability to organize and maintain files and records.
Ability to manage multiple tasks and deadlines
Basic computer skills
Bi-lingual in Spanish or Russian preferred
Physical Requirements
Ability to sit, stand, walk and pay close attention to detail
Working Conditions
Normal office environment with little exposure to noise, dust, and the like.
Must have excellent internet and cell connection
Must have a HIPAA complaint remote workspace
Conditions of Employment
Ability to work in varies offices for training
Ability to work on campus for training
Ability to work on location within an hour when internet service, Citrix, is down.
Ability to work on location within an hour when equipment is not functioning.
Patient & Workplace Safety:
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
Patient Population:
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Principal Duties and Responsibilities
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
Schedules patient appointments, using a computerized medical system or handwritten schedule.
Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.
Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.
Performs related duties and faxing patient progress notes to referring physicians.
All roles must demonstrate GBMC Values
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$17.30 - $25.11
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.