ServiceNow Architect - ITSM Pro

• Design and implement ServiceNow ITSM solutions to meet business needs. • Provide technical leadership and strategic recommendations on best practices. • Collaborate with stakeholders to gather requirements and translate them into technical solutions. • Develop workflows, integrations, and automation within the ServiceNow platform. • Ensure system performance, scalability, and security. • Lead ServiceNow upgrades and new feature implementations. • Create and maintain technical documentation, including architecture diagrams and process flows. • Guide and mentor junior developers and team members. • Work closely with clients and technical teams to ensure successful deployment. • Stay updated on industry trends and ServiceNow advancements. • 5+ years of hands-on experience with ServiceNow ITSM. • 10+ years of IT experience with senior-level roles. • Deep knowledge of ServiceNow ITSM modules. • Experience in ServiceNow architecture and implementation. • Strong understanding of ITIL processes. • Expertise in workflow automation and integrations. • ServiceNow certifications (CSA, CIS-ITSM and ITSM Pro, CAD preferred). • Excellent problem-solving and communication skills. • Ability to work in enterprise environments with multiple integration points.