Manual QA Engineer (Frontline Feature & Support Testing)

Performs deep functional, exploratory, and customer-focused testing for new features and production issues, ensuring system reliability, accurate functionality, and high-quality user experience across all workflows and environments Job Responsibilities Execute manual testing Create high-quality test cases (Test Plans, traceability) Validate backend data using: SQL Server Management Studio Validate file integrations using internal tools Capture evidence and defects using internal tools Perform: Exploratory testing, Feature Testing, Regression Testing, Assist with UAT as needed and Workflow validation across distributed systems. Validate document outputs and compliance workflows using Azure Document Intelligence Reproduce and validate customer issues Coordinate with automation engineers to develop and review tests – In addition, has the desire to learn automation with AI tooling. Front line support for hot fixes and patches Demo new features and fixes to Compliance, Customer or Product teams. Strong experience in manual testing Solid understanding of QA methodologies, testing types, and defect lifecycle Ability to design, write, and maintain clear and structured test cases (test plans and traceability) Strong knowledge of exploratory, functional, regression, and system testing techniques Experience validating backend data using SQL Server Management Studio (SSMS) or similar tools Familiarity with testing file integrations and workflow-based systems Experience capturing and documenting test evidence and defects using QA tools Ability to validate end-to-end workflows across distributed systems Experience in reproducing, analyzing, and troubleshooting customer-reported issues Understanding of document validation and compliance workflows (e.g., Azure Document Intelligence or similar tools) Strong communication skills for collaboration with developers, automation engineers, and stakeholders Ability to support UAT activities and production hotfix validation Comfortable working in fast-paced environments with production support responsibilities Strong attention to detail and analytical thinking