Join Our Team as a Service Manager at RateHawk!
Are you passionate about travel and tech? Do you speak English and Malay fluently? We’re looking for a Service Manager to take care of our top B2B partners in Malaysia and Singapore. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You'll Do:
Support Our Top Clients:
Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
Keep an Eye on Things:
Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
Stay in Touch:
Send regular updates to clients and check in to make sure they’re happy with how things are going.
Track Performance:
Use tools like Tableau and SQL to monitor service metrics and prepare reports.
Be Their Voice:
Join client meetings, listen to their needs, and make sure their voice is heard internally.
Work as a Team:
Collaborate with ops, support, and tech teams to make service even better.
What We're Looking For:
Language Skills:
Advanced level of English and Malay – you’ll need to speak and write fluently.
Ability to work with tools:
Comfortable with data and tools like CRM systems and dashboards.
Quick Learner:
Ability to grasp new information quickly and focus on results.
Multi-Tasker:
Capable of juggling multiple tasks and handling stress with ease.
Empathetic:
A strong sense of empathy is essential.
Travel Industry Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)
What We Offer:
Remote Work:
Work from the comfort of your home!
Salary:
base payment + monthly bonus.
Dynamic Team:
Be part of a young and energetic group of specialists.
Growth Opportunities:
Tackle interesting and ambitious tasks that will elevate your professional skills.
Learning & Development:
We support your growth through seminars, trainings, and conferences.
Perks:
Take advantage of corporate discounts on hotels and other services.
The Process:
Meeting with HR:
A friendly chat with our HR team.
One minute Internet Speed Test:
Just to make sure you’re all set for remote work.
Meeting with Hiring Manager:
Another friendly chat.
Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!