Service Manager (China)

Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English and Mandarin fluently? We’re looking for a Service Manager to take care of our top B2B partners in China. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. What You'll Do: Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. Work as a Team: Collaborate with ops, support, and tech teams to make service even better. What We're Looking For: Language Skills: Advanced level of English and Mandarin – you’ll need to speak and write fluently. Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards. Quick Learner: Ability to grasp new information quickly and focus on results. Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease. Empathetic: A strong sense of empathy is essential. Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!) What We Offer: Remote Work: Work from the comfort of your home! Salary: base payment + monthly bonus. Dynamic Team: Be part of a young and energetic group of specialists. Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. Learning & Development: We support your growth through seminars, trainings, and conferences. Perks: Take advantage of corporate discounts on hotels and other services. The Process: Meeting with HR: A friendly chat with our HR team. One minute Internet Speed Test: Just to make sure you’re all set for remote work. Meeting with Hiring Manager: Another friendly chat. Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!