Service Management, DevOps Engineer, Analyst

About this role About BlackRock BlackRo ck’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, BlackRock delivers investment management, risk management, and technology solutions to clients globally. Our culture is centered on innovation, partnership, and accountability. About Aladdin Aladdin is BlackRock’s end-to-end technology platform that integrates investment management, risk, trading, operations, and data into a unified ecosystem. It empowers institutions globally to make informed decisions, scale efficiently, and strengthen operational resilience. Role Overview We are seeking an A nalyst , DevOps Engineer to join the Service Management team . This role is ideal for an engineer with a strong foundation in automation, software development, and AI driven development . In this role, you will help modernize service management through engineering, automation, and AI-enabled capabilities . Partnering across operations and engineering teams, you will enhance platform reliability, reduce manual effort, and improve observability and operational governance. Team Overview The Service Management team within Mission Control is responsible for production stability, incident response, change execution, and operational governance across the Aladdin platform. The team operates at the intersection of engineering and operations to: Drive automation and operational efficiency Improve service resilience and observability Ensure controlled and compliant change execution Enable scalable, AI-assisted service operations This role offers exposure to large-scale production systems, modern DevOps practices, and AI-enabled operations , Microsoft Power Platform in a critical enterprise environment. Key Responsibilities Automation & Engineering Develop and maintain automation, tooling, and services to improve service management processes Build scripts and applications for monitoring, alert handling, recovery actions, and reporting Leverage APIs, infrastructure-as-code, and system integrations to enable scalable and repeatable workflows Observability & Reliability Improve monitoring, alert quality, and system observability across applications and platform services Analyze recurring issues and operational trends to identify reliability and automation opportunities Partner with operations and engineering teams to enhance service supportability and production readiness AI & Innovation Contribute to AI-enabled solutions such as: Intelligent assistants and copilots Automated runbooks and knowledge retrieval Incident summarization and insights Help drive adoption of AI tools to reduce operational toil and improve productivity Governance & Controls Operate within established change, risk, audit, and control frameworks Ensure automation and tooling align with enterprise security and compliance standards Support documentation, runbooks, and operational process improvements Qualifications Required Bachelor’s degree in Computer Science , Engineering, or related field (or equivalent experience) 2–4 years of experience in DevOps, software engineering, or similar field Experience with Python or scripting for automation and system integration Familiarity with Linux/Unix environments and distributed systems concepts Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) Understanding of monitoring and observability (metrics, logs, alerts, dashboards) Strong analytical, problem-solving, and communication skills Preferred Experience with Terraform, Ansible, CI/CD pipelines, or GitOps workflows Experience with ITSM tools such as ServiceNow Exposure to Kubernetes, containers, or platform engineering concepts Familiarity with cloud platforms (AWS and/or Azure) Exposure to AI/ML concepts or generative AI applications Knowledge of secure automation practices and enterprise controls Experience in financial services or regulated environments Ideal Candidate Profile Strong engineering mindset with a service-oriented approach Passion for automation and reducing manual operational effort Comfortable working across engineering, operations, and governance functions Applies structured thinking and accountability in a controlled environment Curious and motivated to leverage AI and modern tooling to improve operations at scale Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. Guidance on AI use for candidates At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. To learn more about BlackRock, please visit Careers.BlackRock.com . We also encourage you to get to know us on LinkedIn , Instagram , YouTube , X , and TikTok . BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.