Service Designer

Service Designer Local Peoples is taking expressions of interest for talented and experienced Service Designers who are passionate about making a positive impact on public sector services through design. You will be excited to join us and support our public sector clients working as an embedded team member in both contract and ongoing roles. Required Skills And Experience. We are looking for: Extensive human-centered design experience. Experienced with design thinking, systems thinking, and agile methodologies. Experience creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery. Working with the UX Researchers and able to carry out design research yourself using a range of quantitative and qualitative techniques to understand and provide recommendations on consumer expectations and needs. Using techniques to illustrate the findings persuasively and focusing on how the message is delivered. Anticipating risks, responding to them promptly, and helping others recognise them. During workshop facilitation, encouraging stakeholders to work together and supporting cross-agency and cross-sectoral approaches to solve issues and problems. Experience with digital transformation and/or omnichannel strategies. Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions. Extensive experience in developing and executing end-to-end customer experience strategies. Understanding of accessibility requirements for design, including the WCAG guidelines and public sector design guidelines Required to develop and deliver industry-grade design artefacts, and contribute to report writing for applied research, and publication purposes. Comfortable collaborating and interacting with clients. Ability to manage multiple projects effectively with excellent time management skills Knowledge of current trends in digital and interaction design Experienced using Figma, Sketch, InVision, Adobe XD, CC, and other design tools. Residency and clearance Hold a current ASGVA Baseline clearance or be able to obtain one. You must be an Australian Citizen This role is open to Canberra based applicants. Who are Local Peoples? Local Peoples is a strategic research and design studio based in Melbourne and Canberra. Our mission is to design healthy, resilient and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental and economic impact. We work across brand and digital design, place and experience design, content and community engagement. Our key partners include state and local government, social enterprises, universities and large commercial organisations. All are experiencing complex challenges right now and we believe that design research, thinking and delivery can help to solve these challenges and make positive change for people and the planet. We produce www.mattersjournal.com , a publication and community of 100K+, which focuses on design-led social innovation and impact. Benefits of working with Local Peoples: We are experts in team design and augmentation - supporting with the right skills and experience at the right time. We are leaders in the human centred design space with diverse design skills across brand design, Service Design, User interface (UI) and User Experience (UX) design, design research, communications and place design. We are a certified B-Corporation and prioritise the social, environmental and economic impact of our work. We are top tier talent who are experienced and incredibly passionate about supporting the impact of your agency and the public sector. Our people always have the full support of the studio to call upon for design thinking, tools and tips, so you are not just getting access to one bright mind, but a collective of many with diverse and deep experiences. Department Design Role Service Designer Locations Canberra Remote status Hybrid About Local Peoples Local Peoples works, creates and plays on the lands of the Wurundjeri, Bunurong and Wathaurong peoples of the Kulin Nation, land which has never been ceded. We thank them them for caring for this land for over 40,000 years and recognise and pay our deepest respect to elders past, present and emerging. This always was and always will be Aboriginal land.