Senior Site Reliability Engineer

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission: Zocdoc is looking for a Senior Site Reliability Engineer to help develop, monitor, and maintain our distributed production systems. You’ll be challenged with building frameworks and processes for ensuring uptime for our patients and providers in a constantly changing environment. You’ll work with distributed systems and microservices, leveraging many interconnected services in AWS Cloud. We’re looking for someone who loves challenging the status quo and strives to make everything they touch safer, more secure, faster, and easier to maintain. You’ll enjoy this role if you are… Passionate about ensuring complex systems never skip a beat Motivated to learn new technologies, design patterns, and work in the cloud Comfortable in an outage situation and believe in blameless post-mortems Excited to work in a highly collaborative environment with diverse individuals and numerous product development teams to improve future uptime Enforce a culture around strong DevOps and where product teams share a big role in site reliability and first response Autonomous, individually accountable, and always pushing to improve A believer that diverse and inclusive teams and cultures are non-negotiable Your day to day is… Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues Analyzing and performance tuning systems, code, and networking for scaling and optimal operation Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have… 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role 2+ years of on-call experience in a 24/7 cloud-based production environment 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc. Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc. Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required Benefits Flexible, hybrid work environment at our convenient Soho location (If based in NYC) Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $180,000 — $220,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice