Team Lead, Site Reliability Engineer

Team Lead, Site Reliability Engineer Apply now TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? As an SRE Team Lead at TeamViewer, you will be responsible for both technical leadership and people management within the Site Reliability Engineering team. You will help ensure the reliability, availability, and performance of our Azure‑based global SaaS platform, while also leading, coaching, and developing a team of SREs. This role sits at the intersection of operations, software engineering, and leadership. You will remain hands‑on with production systems while setting direction, driving operational excellence, and fostering a strong team culture focused on ownership, reliability, and continuous improvement. Technical & Operational Responsibilities Operate and maintain highly available, scalable cloud infrastructure supporting a global SaaS platform Lead the deployment and operation of feature and maintenance releases, ensuring safe and reliable delivery to production Drive improvements in monitoring, alerting, and observability to support 24/7 service reliability and reduce incidents Identify and reduce operational toil through automation and standardization Act as an escalation point during incidents, supporting effective and timely resolution Lead post‑incident reviews, ensuring clear root cause analysis, actionable follow‑ups, and measurable improvements Proactively identify reliability risks, performance bottlenecks, and systemic weaknesses Leadership & People Management Responsibilities Line‑manage and mentor a team of Site Reliability Engineers Provide regular feedback, coaching, and performance development through 1:1s and goal setting Support team members’ technical growth and career progression Promote best practices in incident management, on‑call operations, documentation, and reliability engineering Collaborate closely with Engineering, Product, Security, and Platform teams to improve operational maturit Contribute to hiring, onboarding, and team capacity planning as the SRE function evolves Preferred Requirements Degree in Computer Science, Software Engineering, IT, or equivalent practical experience, with 3+ years in SRE, DevOps, software development, or related roles. Strong hands‑on experience with Microsoft Azure, including operating and troubleshooting Azure App Services and Application Gateways. Practical experience with containers and orchestration (e.g., Docker, Kubernetes) and CI/CD pipelines (e.g., GitLab CI/CD, Azure DevOps). Proven experience with Infrastructure‑as‑Code and automation (e.g., Terraform, Argo CD) and scripting (PowerShell, Bash, Python). Experience with monitoring and observability tools (e.g., Grafana, Prometheus, Datadog). Solid understanding of cloud networking, security principles, Identity & Access Management (e.g., Keycloak, Entra), and databases (e.g., PostgreSQL, MS SQL). Comfortable balancing hands‑on technical work with leadership and people responsibilities. What we offer Competitive compensation including stock-based options Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. Department Research & Development Locations Clearwater, Austin Remote status Hybrid