Senior Service Manager - DTT000117

Senior Functional Analyst – CAP Technical Assistance Location: Brussels, Belgium Work Model: Hybrid (Remote work available) Contract Duration: June 2026 – January 2027 Employment Type: Contract (Full-Time) Language Requirement: Dutch (CEFR Level C2) About the Role We are seeking an experienced Senior Functional Analyst to join a large-scale digital transformation initiative supporting agricultural and inspection-related processes within the public sector. This role focuses on the analysis, implementation, and continuous improvement of business-critical applications that support field inspections and operational processes related to the Common Agricultural Policy (CAP). You will act as a key liaison between business stakeholders and development teams, ensuring that business requirements are translated into effective and scalable digital solutions. The ideal candidate combines extensive functional analysis expertise with strong stakeholder management skills and a proven ability to lead analysis activities within complex enterprise environments. Key Responsibilities Functional Analysis & Business Process Improvement Perform independent process analyses, business analyses, needs assessments, and functional analyses. Gather, document, and validate business requirements with stakeholders. Translate business needs into detailed functional specifications and user stories. Identify opportunities for process optimization and digital transformation. Support the implementation and enhancement of business-critical applications. Stakeholder Management Facilitate workshops, requirement sessions, and functional meetings. Act as the primary functional point of contact between business users and development teams. Encourage open communication and actively engage stakeholders to understand operational challenges. Advise stakeholders on feasible and effective solution approaches. Solution Design & Documentation Create process models, functional documentation, and business workflows. Develop screen mockups and user interface concepts using Balsamiq. Model business processes using Bizagi Modeler and BPMN methodologies. Ensure requirements are clearly documented and understood by technical teams. Agile Delivery & Team Leadership Take a leading functional role within multidisciplinary project teams. Support Agile and Scrum-based project delivery. Guide junior analysts and contribute to knowledge sharing within the team. Collaborate closely with developers, testers, and project managers throughout the project lifecycle. Required Skills & Experience Must-Have Minimum 15 years of experience as a Functional Analyst. Minimum 5 years of experience working with large business-critical applications. Experience working within complex technical environments. Hands-on experience with: Balsamiq Bizagi Modeler Strong knowledge of requirements analysis and functional design. Fluent Dutch communication skills (CEFR Level C2). Preferred Skills Experience with: Omnitracker TFS (Team Foundation Server) UML environments Object-Oriented and multi-tier application environments Web-enabled application design Knowledge of data modeling and process modeling techniques. Experience facilitating stakeholder workshops and functional governance activities. Nice-to-Have Knowledge of Common Agricultural Policy (CAP) regulations. Experience working within government or public sector organizations. Knowledge of BPMN. Experience with Scrum and Agile methodologies. What We're Looking For You are a highly experienced Functional Analyst with exceptional communication and analytical skills. You are comfortable leading workshops, engaging with stakeholders at all levels, and translating complex business challenges into clear functional solutions. You have a structured approach to analysis, strong documentation skills, and the ability to work effectively in both business and technical environments. Project Details Start Date: June 2026 End Date: January 2027 Workload: 100% Estimated Hours: 1,120 hours Contract Extension: Possible Remote Work: Available Industry: Public Sector / Agriculture / Digital Transformation Why Apply? This is an opportunity to contribute to impactful digital initiatives that support critical agricultural and regulatory processes. You will work alongside experienced professionals in a collaborative environment while helping shape the future of digital services within the public sector. Apply If you are a senior Functional Analyst with extensive experience in business-critical systems, process modeling, and stakeholder engagement, we would love to hear from you.