Senior Product Manager (Core platform) - Fully Remote job

About the company Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee! A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented. At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business. Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different? Come join us on our journey to create a trusted digital world. About the role We are looking for a Lead Product Manager to own our core web presence platform and user experience. This role drives the systems that power our business: platform infrastructure, payments, APIs, provisioning, internal tools, and especially the interfaces where users actually experience that power. Your job is to make a complex platform: Technical: Rock-solid under the hood CX: Effortless on the surface Commercially smart throughout Key responsibilities Own the core platform: billing, payments, subscriptions, provisioning, APIs, internal tools Own the experience layer: reseller panel, end-customer panel, and integrations like WHMCS Build AI-led experiences that guide users, automate tasks, and surface the right upsell at the right moment Make complex workflows (domains, DNS, email, SSL, and more) feel simple, fast, and hard to break Improve conversion and monetization across checkout, renewals, and add-ons Reduce support pain by fixing root causes, not writing better help articles Partner with engineering, design, commercial, and support What we are looking for The ideal PM for this role: Has at least 5-6 years of experience managing complex SaaS solutions Thinks in systems, not screens, and in outcomes, not features Has a very strong AI-first mindset and approach Has built or owned platforms, not just products Is technically fluent enough to discuss APIs, edge cases, and failure modes Has deep functional understanding of UX principles, and demonstrable experience in building great UX for SaaS products/platforms Is commercially sharp. understands how billing logic, packaging, and UX drive revenue Is comfortable operating in ambiguity and making hard trade-offs (because there will be many) Has experience with hosting/domains, reseller ecosystems, or tools like WHMCS If you enjoy turning messy, critical systems into something elegant, scalable, and quietly powerful, we should talk. Nice to have What we offer 100% Remote Work Work from anywhere in the world: we’re a fully remote company with no mandatory office presence. ⏰ Flexible Working Hours Organize your schedule in a way that works best for you and your productivity. Generous Time Off Enjoy 31 working days of PTO, plus 5 company-wide public holidays. Quarterly & Annual Reviews Transparent performance conversations with clear opportunities to grow, learn, and progress in your career. Global Team Culture Collaborate with open-minded colleagues from 25+ countries in a diverse and inclusive environment. ☕ Regular Online Social Activities Virtual coffee breaks, online games, meetups, and company gatherings help us stay connected across borders. Learning & Growth Opportunities Access internal workshops, cross-team projects, and knowledge-sharing sessions to continuously develop your skills. Modern Remote Workplace We are an ISO 27001-certified organization , maintaining high standards of security and professionalism in everything we do. Tools That Empower You We provide access to modern collaboration platforms and tools that make remote teamwork smooth and effective. AI Subscription (Claude) Get access to advanced AI tools to support your productivity and creativity. Supportive Environment We value trust, transparency, and wellbeing, because happy people build better products.