Account Manager - Fully Remote Job

About the company Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee! A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented. At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business. Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different? Come join us on our journey to create a trusted digital world. About the role We're not actively hiring for this role right now, but we're always happy to connect with strong candidates and talk about what the future could look like. Account Managers at Openprovider own commercial expansion inside our existing customer base - growing revenue and margin through retention, upgrades, and product adoption, while reducing lifecycle friction and improving customer experience. This is not a passive account management role. If that sounds like the kind of work you thrive in, let's talk! Key responsibilities Expansion & Revenue Growth Identify and close upsell and cross-sell opportunities across domains, security, and infrastructure products Drive membership upgrades based on usage, complexity, and value realization Actively build and manage an expansion pipeline, not just react to inbound demand Lifecycle Management Proactively manage account health across onboarding, activation, usage, and renewal Reduce churn by identifying risk early and acting before renewal moments Increase attach rates of add-on products (SSL, DNS, email, etc.) Onboarding & Time to Value Ensure new customers reach operational usage quickly Remove friction in onboarding, integration, and first transactions Align onboarding with real customer use cases, not generic flows Customer Insight & Feedback Loop Act as structured voice of the customer, not anecdotal Feed recurring friction, feature gaps, and opportunities into Product and Marketing Contribute to improving lifecycle flows, not just handling issues Commercial Discipline Maintain high-quality CRM hygiene and forecasting Use data to prioritise accounts and opportunities Balance effort between high-value accounts and scalable growth What we are looking for Commercial Drive Sees and acts on revenue opportunities within existing accounts, pushes for the deal without damaging trust Customer Intelligence Understands customer business models, not just their requests Technical Understanding Able to explain APIs, integrations, and infrastructure products in a practical, outcome-driven way Communication Clear, direct, and structured in both customer and internal conversations Data-Driven Execution Uses metrics to guide actions, not intuition alone Ownership & Energy Self-driven, proactive, and comfortable operating without constant direction Nice to have What we offer 100% Remote Work Work from anywhere in the world: we’re a fully remote company with no mandatory office presence. ⏰ Flexible Working Hours Organize your schedule in a way that works best for you and your productivity. Generous Time Off Enjoy 31 working days of PTO, plus 5 company-wide public holidays. Quarterly & Annual Reviews Transparent performance conversations with clear opportunities to grow, learn, and progress in your career. Global Team Culture Collaborate with open-minded colleagues from 25+ countries in a diverse and inclusive environment. ☕ Regular Online Social Activities Virtual coffee breaks, online games, meetups, and company gatherings help us stay connected across borders. Learning & Growth Opportunities Access internal workshops, cross-team projects, and knowledge-sharing sessions to continuously develop your skills. Modern Remote Workplace We are an ISO 27001-certified organization , maintaining high standards of security and professionalism in everything we do. Tools That Empower You We provide access to modern collaboration platforms and tools that make remote teamwork smooth and effective. AI Subscription (Claude) Get access to advanced AI tools to support your productivity and creativity. Supportive Environment We value trust, transparency, and wellbeing, because happy people build better products.