Senior Platform Architect

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Platform Architect at Docusign, you will define and evolve the architecture of Salesforce and AWS as core enterprise platforms. You are responsible for designing scalable, secure, and resilient systems that treat Salesforce as a programmable platform within a distributed architecture. This role requires shaping system boundaries, integration patterns, and engineering standards while partnering closely with Platform Engineering, Security, and Product teams. You will drive platform scalability, governance, and modernization to enable efficient building while maintaining architectural integrity across multiple domains. Ultimately, you will operate as a cross-platform architect, designing cohesive solutions that span Salesforce and cloud-native services with clear ownership of architectural decisions. This position is an individual contributor role reporting to the Director, GTM Engineering. Responsibility Define and evolve the target architecture for Salesforce within a multi-system enterprise ecosystem, ensuring alignment across upstream and downstream platforms Establish architectural principles, design standards, and reference patterns across teams Ensure alignment with enterprise architecture, security, and platform engineering strategies Lead design of complex, cross-system solutions spanning Salesforce and AWS, ensuring scalable and maintainable architectures Define API-first and event-driven architectures across Salesforce, AWS services, and internal platforms Establish clear service boundaries, including defining what logic belongs in Salesforce vs AWS Architect cloud-native services in AWS (e.g., microservices, serverless functions, event-driven systems) that extend and complement Salesforce capabilities Define data ownership models, integration contracts, and patterns for synchronous and asynchronous communication Design and govern scalable, resilient architectures using AWS services (compute, messaging, storage, API layers) Define and implement cloud-native patterns, including microservices, serverless, and event-driven architectures Establish integration patterns between Salesforce and AWS (real-time, asynchronous, and event streaming) Ensure observability, reliability, and cost efficiency across distributed systems Partner with Platform Engineering to define infrastructure patterns, CI/CD, and environment strategies Design for high-volume, enterprise-scale workloads, including bulk processing, asynchronous patterns, and large data volumes Drive strategies for performance optimization, data modeling, and system throughput improvements Identify and mitigate architectural bottlenecks and scalability risks Define and enforce secure architecture patterns, including RBAC, data access controls, and auditability Partner with Security teams to ensure compliance with enterprise standards (e.g., SOX, UAR) Define and enforce architectural guardrails, identify and remediate anti-patterns, and balance governance with engineering velocity Partner with Platform Engineering to define CI/CD standards, DevEx tooling, and deployment patterns Ensure architecture supports automation, testability, and operational excellence Contribute to the design of shared services, frameworks, and platform utilities Own architectural decision-making for complex, cross-team initiatives, including trade-off analysis, design approvals, and long-term system direction Influence architecture and engineering direction across multiple teams and domains, ensuring consistency and scalability at the organizational level Provide architectural guidance and reviews across multiple teams and initiatives Mentor engineers and tech leads on design patterns, best practices, and system thinking Drive consistency through design reviews, documentation, and reusable reference implementations Identify and prioritize technical debt and architectural risks across the platform Lead modernization efforts, including refactoring legacy implementations and improving system design Guide the adoption of modern Salesforce and integration capabilities Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Computer Science, Engineering, or related discipline 8+ years of experience designing and building enterprise-scale systems, including significant experience with Salesforce (Apex, APIs, LWC) and cloud platforms (e.g., AWS) Proven experience designing enterprise-scale, distributed systems across Salesforce and AWS (or similar cloud platforms) Strong expertise in API design, event-driven architecture, and system integration patterns Experience with performance optimization, scalability planning, and large data volumes Deep understanding of Salesforce platform architecture, data model, and limits Experience working in large, complex enterprise environments with multiple teams Preferred Salesforce Application Architect or System Architect certification (CTA is a plus) Strong experience designing and building solutions across Salesforce and AWS, including defining system boundaries and integration patterns Familiarity with CI/CD, DevOps practices, and developer tooling (e.g., GitHub, SFDX) Experience with observability, logging, and monitoring strategies Experience in driving platform governance and architectural standards Exposure to AI/ML or agent-driven workflows in enterprise systems Experience contributing to internal frameworks, accelerators, or platform capabilities Hands-on experience with AWS architecture patterns (e.g., Lambda, API Gateway, SQS/SNS, event buses, data pipelines) Experience defining separation of concerns between SaaS platforms (Salesforce) and cloud-native services Experience with event-driven architectures and asynchronous processing at scale Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice