Senior Operations Manager

Senior Operations Manager YOUR MISSION AT VOI As a Senior Operations Manager for Norway and Denmark, you will focus on the strategy & execution of our in-field operations, support the fleet organisation in delivering operational excellence across set KPIs, and ensure successful city launches and completion of long-term improvement projects. In this role you will report directly to the Country Manager and collaborate closely with the rest of the local Operations team, the Fleet team and third-party logistics providers (3PLs) and contribute directly to the continued success of our operations in both countries. This will include: Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark, Driving strategic and data-driven decision-making to improve operational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manage performance monitoring and follow up Drive budgeting, forecasting and performance tracking. Manage PMO-type operations projects to ensure successful Supporting the Fleet & Site Managers on execution, and acting as the bridge between central and local teams to continuously drive compliance and improvements of our processes. Collaborating closely with the Operations team in Norway and Denmark, and working proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations in the region. WHAT YOU NEED TO EMBARK We are looking for a structured and analytical problem-solver with the ability to drive progress independently, lead effective collaboration with diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has: Fluent Swedish or Norwegian language Bachelor's in business, economics, engineering or similar 5+ years of experience in operations or strategy from consulting or a hyper-growth start-up environment Strong analytical capability and proficiency in conducting analysis, identifying underlying drivers, and delivering actionable insights Experience from leading projects and driving the implementation of improvements in collaborating with multiple stakeholders WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: Join Europe’s #1 micromobility operator Get “skin in the game” through our employee options program and have a direct impact on the company’s success in Norway and Denmark. Enjoy unlimited free Voi rides Work together with inspiring, motivated and fun colleagues towards a common goal Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution. Business area Business Operations Role Operations Locations Oslo Warehouse Hub Remote status Hybrid Employment type Full-time About Voi Technology Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 13 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain. Diversity Matters As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.