Senior Manager, Billing Operations

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do The Senior Manager of Billing Operations owns the quote-to-cash billing lifecycle for Tekmetric's SaaS subscription and revenue streams — from signed contract to cash collection to handoff to Accounting. This is a senior-level role that will build the function from the ground up, partnering closely with Sales, Customer Success, and Accounting to ensure every dollar is invoiced accurately, collected efficiently, and recognized correctly all while supporting a positive customer experience. You will be responsible for: Own the full order-to-cash lifecycle across SaaS subscriptions from invoice generation through cash collection and GL handoff Administer and optimize the billing platform (configuration, rate tables, product catalog, CRM/ERP integration) and serve as the internal subject matter expert Manage the collections and dunning strategy including dunning logic, escalation thresholds, aging AR, and involuntary churn reduction Create and own Deal Desk on non-standard billing structures evaluating feasibility before signature, maintain the Billing Playbook, and train Sales on billing capabilities and constraints Own the billing-to-Accounting handoff at month-end close to ensure accuracy of data flowing into revenue recognition and resolve billing exceptions before timely close Build and maintain a billing operations KPI dashboard: invoicing accuracy, DSO, collection rate, failed payment rate, and dispute resolution time Lead any billing system migration or upgrade projects, including vendor evaluation and implementation oversight Build and develop the Billing Operations team as transaction volume and complexity scale with the business Partner cross-functionally with Sales, Customer Success, Accounting, Engineering, and FP&A to resolve billing issues and support operational alignment What You’ll Bring Progressive experience in billing operations, order-to-cash, or revenue operations with at least 3 years in a management or leadership role Hands-on experience managing subscription billing at a SaaS company including billing cycles, proration, mid-term changes, and renewal workflows Familiarity with embedded payments or payment processing operations Experience owning or closely managing a billing platform (Chargebee, Stripe Billing, or equivalent) and its integration to an ERP Working understanding of ASC 606 as it relates to billing configuration and able to partner with Accounting on revenue recognition without requiring translation Demonstrated ability to build processes, playbooks, and reporting frameworks from scratch in a high-growth environment Experience at a venture or PE-backed company preferred — familiar with reporting cadence and monthly close discipline CPA or accounting background is a plus; candidates who can navigate accounting conversations independently are strongly preferred Strong cross-functional communicator — comfortable partnering with GTM, CS, R&D, FP&A , and Accounting as a peer and pushing back constructively when needed SMB-focused SaaS experience is a meaningful differentiator Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.