Payment & Billing Operations Specialist

Payment & Billing Operations Specialist About Hydra Host Hydra Host is a fast-growing technology company building the infrastructure layer of the AI economy. We connect a global network of independent data centers to AI and high performance computing demand, handling everything from procurement and deployment to orchestration, billing, and customer management, so operators can turn idle GPU capacity into revenue. As compute volume moves across our marketplace and our customer base grows worldwide, the operations behind our payments and billing have to be accurate and reliable. Position Overview The Payment & Billing Operations Specialist owns the day-to-day operational layer of how money moves through Hydra Host. You'll make sure every customer is billed correctly, every payout and reconciliation ties out, and every payment or billing issue gets resolved quickly. You'll sit between our payments product and engineering team, which builds the platform and billing systems, and our finance team, which owns the books, closing the gap in the middle that neither side is set up to hold. This is a hands-on, individual-contributor role for someone who's comfortable digging into a reconciliation break, working a chargeback to resolution, and helping a frustrated customer, with room to grow into broader ownership as the function scales. You'll report to the Payments Product/Tech Lead and work daily with Finance, Customer Support, Engineering, and our Trade Compliance and KYC function. Key Responsibilities Reconciliation & Operational Accuracy • Own reconciliation across our payment processors, customer billing, data-center and operator payouts, and the records our finance team relies on, investigating and clearing breaks before they reach the books • Reconcile usage- and consumption-based GPU rental billing against contract terms and metered utilization, catching under- and over-billing before invoices go out • Build and maintain the controls, checks, and playbooks that keep our multi-party money movement accurate and audit-ready • Flag problems early, including settlement delays, fee discrepancies, mismatched payouts, and billing errors Customer & Dispute Resolution • Own payment and billing customer issues end to end: investigate, resolve, and communicate clearly with customers • Manage the disputes and chargebacks lifecycle, including gathering evidence, submitting representments, tracking outcomes, and addressing root causes • Act as the escalation point Customer Support hands the hard money questions to Billing Operations • Keep invoicing, contract terms, proration, credits, refunds, and renewals accurate across both standard and custom GPU rental agreements • Run dunning and failed-payment recovery to reduce involuntary churn and aging receivables • Coordinate operator and data-center payouts and settlement timing accurately and on schedule Cross-Functional Bridge • Translate between Payments Product and Engineering (what the platform does and why) and Finance (what they need to close cleanly and report accurately) • Surface operational problems back to Product and Engineering as concrete tooling and automation requirements, based on what actually breaks in practice • Partner with our Trade Compliance and KYC function so onboarding, screening, and higher-risk transaction reviews flow smoothly into billing and payments • Define and report key operational metrics, including reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution Required Qualifications • 5+ years in payment operations, billing operations, or finance operations, ideally where you've worked between systems, finance, and customers • Strong attention to the details of money movement; when you find a small discrepancy, you track down the cause • Hands-on experience with disputes and chargebacks and direct customer issue resolution; comfortable working the queue, not just designing process • Familiarity with payment processors and PSPs and billing concepts like usage based and metered billing, dunning, proration, and refunds • Strong spreadsheet and data skills; comfortable querying data or willing to learn (SQL a plus) • Comfortable creating controls, playbooks, and automation where none exist yet • Organized, detail-oriented, and discreet with money and customer data • Clear written and verbal communication; able to work with engineers, finance, and customers Preferred Qualifications The following aren't required but will set candidates apart: • Experience with two-sided marketplace or multi-party payment flows (customer billing plus partner or operator payouts) • Familiarity with usage-based or consumption billing models, ideally in cloud, compute, infrastructure, or SaaS • Exposure to KYC and onboarding, sanctions and restricted-party screening, or fraud and risk • Experience as an early operations hire who built a function with limited resources and grew it as the company scaled • Interest in or familiarity with GPU and AI compute infrastructure What We Offer • A role with real ownership and visibility, where accurate payments and billing is treated as a priority rather than an afterthought • Direct partnership with Product, Finance, and Engineering leadership • Competitive compensation and comprehensive benefits • Flexibility to work remotely