Svitla Systems Inc. is looking for a Senior Logistics CargoWise Support Specialist for a full-time remote position (40 hours per week) in Colombia. Our client offers a global platform tailored to the logistics industry's varied needs.

Requirements

Hands-on experience with CargoWise (DocBuilder, Forwarding, Warehouse modules preferred).
Understanding of freight forwarding, logistics, or supply chain operations.
Strong technical writing and documentation skills.
Be comfortable working with software version differences and ambiguous technical information.
Customer-facing communication skills with the ability to explain technical steps clearly and manage uncertainty professionally.
Detail-oriented and methodical individual.
The ability to self-research and validate information before sharing.
Be comfortable saying "I need to verify this" rather than guessing.

Nice To Have

Experience with logistics workflow automation.
Familiarity with XML data fields or document configuration in TMS platforms.
CargoWise certification or formal training.

Responsibilities

Provide technical support and guidance to clients using CargoWise and related logistics platforms. Help users configure document templates, troubleshoot system issues, and optimize workflows within the software.
Respond to client inquiries related to CargoWise configuration (DocBuilder, document templates, workflow setup).
Research and verify solution steps before communicating with clients.
Write clear, accurate how-to guides and support documentation.
Escalate unresolved issues to CargoWise specialists or vendor support when needed.
Stay current on CargoWise updates, modules, and feature changes.

WE OFFER

US and EU projects based on advanced technologies.
Competitive compensation based on skills and experience.
Flexibility in workspace, either remote or our welcoming office.
Bonuses for article writing, public talks, and other activities.
Free tech webinars and meetups organized by Svitla.
Regular corporate online activities.
Awesome team, friendly and supportive community!

Senior Logistics CargoWise Support Specialist

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