Position Overview
We are seeking a dedicated professional to serve as the first point of contact for end-user IT technical assistance. The primary purpose of this role is to provide effective first-level support for all computer systems, hardware, and software, with a focus on the Windows operating system. This position is integral to maintaining daily system performance and ensuring user productivity by delivering timely solutions via phone, email, or Teams. Key responsibilities include diagnosing and resolving technical issues, installing and repairing computer software, and performing basic network triage for LAN, WAN, and wireless connectivity. You will also handle basic user administration in our hybrid Active Directory environment, such as password resets and account unlocks, and troubleshoot Microsoft 365 issues. As a critical part of our support structure, you will escalate unresolved queries to the appropriate next-level teams. A significant aspect of this role involves contributing to and maintaining our knowledge base, which is transitioning to Confluence, to empower users and reduce recurring problems
.
Position title: Mid-level Helpdesk Support Speciali
stLocation: Remote - Colomb
iaTime schedule: Night Shi
ft
Key Responsibilit
red.Required Skills & Experi
racy.Nice to Have S
sions.Soft
lities.Why You Will Love Working
with Us
Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an i
nclusiveenvironment for all em
ployees.Tech Support Specialist - Alia
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