Senior IT Software Engineer (AI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What's the Role All About? The Senior Software Engineer is a customer-facing role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NiCE ecosystem. As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables. How Will You Make an Impact? Design, Build and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and workflows. Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases. Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each project based on accuracy, latency, and cost requirements. Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling. Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints. Have You Got What It Takes? Bachelor’s degree in Computer Science or a related field. 4–7 years of software development experience building scalable, high-performance enterprise applications. Strong understanding of AI and NLP technologies, including LLMs, RAG, AI agents, GPTs, and Copilot-style assistants. Hands-on experience with automation and orchestration tools such as n8n, Copilot Studio, or similar platforms. Proficiency in REST APIs, JSON, cloud SDKs, and integration technologies. Familiarity with vector databases, embeddings, and RAG architecture. Proven ability to translate business needs into practical AI solutions and measurable outcomes. Strong problem-solving skills with the ability to rapidly prototype, debug, and deliver solutions. Demonstrated passion for AI, continuous learning, and applying emerging technologies to improve workflows. Ability to thrive in a fast-paced environment, managing multiple priorities and adapting quickly to change. You will have an advantage if you also have: Experience with NiCE Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms. Background in contact centre, or enterprise SaaS environments. Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition Number: 11117 Reporting Into: Group Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.