Senior IT Ops Analyst

Job Title: Senior IT Ops Analyst Experience: 6+ Years Job Location: Remote Timing: Rotational Shift Company Overview: Ensemble Health Partners India is at the forefront of innovation in the Revenue Cycle Management (RCM) space, leveraging modern technology to drive meaningful, real world impact. Our future ready platforms bring together AI driven analytics, intelligent data ingestion, workflow automation, and business intelligence built on a scalable, cloud native architecture. Our AI powered solutions are actively running in production, continuously optimizing processes and delivering data driven insights at scale. With the second largest market share in the U.S. RCM industry, a global workforce of 15,000+ professionals, and 12 technology patents, we deliver results through strong teams, proven processes, and flexible, modern technologies. As part of our continued growth, we have launched our Global Capability Center (GCC) in Hyderabad designed to serve as a strategic extension of our global operations. The GCC brings together technology, analytics, and RCM expertise to build scalable solutions, accelerate innovation, and support our long term vision of transforming healthcare operations. At Ensemble Health Partners India, we foster a culture of growth, collaboration, and innovation where your expertise is valued, your ideas are heard, and your work makes a measurable impact. Position Summary: The IT Ops Analyst will be responsible for day-to-day monitoring of cloud / on-prem resources, incident management including escalation. They will also be responsible for routine operations of Azure Virtual Desktop. The analyst should have good knowledge of networking, Identity & Access management, and Update management (Patching), Automation & Scripting Key Responsibilities IT Ops Infra Analyst will be responsible for : Collaboration with cross-functional teams to implement and support the Azure resources ensuring best practices for scalability, availability, and security. Provisioning, monitoring & maintaining the Azure Virtual Desktop services. Troubleshoot, resolve & escalate (if required) any incidents related to Azure services, network connectivity, and resource utilization pro-actively. Ensure compliance with security standards and policies Conduct regular security assessments and Implement patches & vulnerability mitigation Optimize Azure resource usage to minimize costs while maintaining performance Maintain detailed documentation of Azure infrastructure configurations, processes, and procedures Provide telephony support to the US based users as and when required. Provide training and guidance to other team members on Azure best practices. Required Skills Good Knowledge of Azure Cloud Environment AZ-900 and AZ-140 Certified In-depth Knowledge of Resource Monitoring, escalation & Incident Management Good Knowledge of Azure Virtual Desktop Scripting Languages: Strong skills in scripting languages like KQL, PowerShell Why Join US? • Work on real-world healthcare and technology challenges, powered by emerging technologies and a strong innovation mindset. • Be part of a fast-growing, people-first organization where your work creates measurable impact. • Grow continuously with structured learning, certifications, and industry-recognized development programs. • Collaborate with high caliber teams that value ownership, trust, and accountability. • Grow alongside an organization that’s scaling with purpose and clarity. Be part of a fast scaling Global Capability Center with meaningful global responsibility. Benefits: • Comprehensive health insurance coverage for associate, kids (2) and parents supporting physical and financial well being beyond the workplace. • Accidental insurance coverage for the associate that adds an extra layer of security. • Professional development programs with reimbursement support to help you upskill and grow with confidence. • A workplace that is fully compliant with labor laws, including maternity and paternity benefits. • Thoughtful experiences like welcome kits, company swag, and work anniversary gifts that recognize your journey with us. • Benefits designed to support you at different stages of life and career, not just on day one.