Senior GTM Operations Analyst - Salesforce Administrator

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Senior GTM Operations Analyst — Salesforce Administrator At CreatorIQ, our go-to-market teams move fast — and the systems behind them need to keep pace. As a Senior GTM Operations Analyst with a focus on Salesforce Administration, you will be the technical backbone of our Revenue Operations function, ensuring that our CRM instance is reliable, scalable, and optimized for every team it serves. Reporting into GTM Operations, you will partner closely with Sales, Marketing, Customer Success, Finance, and Legal to translate complex business requirements into clean, well-documented solutions — reducing friction, accelerating deal velocity, and protecting the data integrity our leadership depends on to make confident decisions. If you are a detail-obsessed Salesforce pro who loves solving operational puzzles and thrives at the intersection of technology and go-to-market strategy, this is your role. In this role, you’ll get to: Own Salesforce administration end-to-end: Keep our CRM instance healthy, reliable, and process-ready. Design and document technical solutions for defined business requirements, perform configuration and customization, conduct user testing, and maintain documentation on workflows, processes, and training materials so the entire GTM org can operate with confidence. Drive data integrity and hygiene: Monitor and maintain data accuracy across systems by performing data imports, fulfilling ad hoc data requests, merging duplicate records, and ensuring proper account and contact ownership — so every rep, CSM, and leader is working from a single source of truth. Manage security, access, and pipeline governance: Administer user profiles, permission sets, role hierarchy, sharing rules, and security settings to ensure the right people have the right level of access. Simultaneously enforce deal hygiene standards, support pricing and discount approval processes, and maintain consistent pipeline governance across the revenue org. Lead release management and process optimization: Plan, test, and deploy changes across sandbox and production environments with minimal disruption. Collaborate with the GTM Ops team to identify automation opportunities, eliminate repetitive manual work, and continuously improve the systems and processes our teams rely on every day. Be the first point of contact for GTM operational issues: Investigate production errors, identify root causes, and route issues to the right teams with clear context to drive fast resolution. Provide ad hoc reporting support for GTM leadership, train CRM users on new processes and workflows, and serve as a trusted partner to stakeholders across the business. Who you are and what you’ll need for this position: Fluent in English (written and verbal): You communicate clearly and professionally with internal stakeholders and external partners, and can translate complex operational details into simple, actionable language. 3+ years of Salesforce administration experience: You have hands-on experience designing, building, and maintaining Salesforce in a SaaS environment. A Salesforce Certified Administrator credential is strongly preferred; Salesforce CPQ knowledge and familiarity with Apex or Lightning Component development are meaningful differentiators. Fluent in the GTM tech stack: You are comfortable working across sales enablement and revenue tools including Outreach, Gong, Apollo, DocuSign, Clay and HubSpot — and understand how they connect to Salesforce to power the full revenue motion. Knowledgeable about enterprise SaaS sales processes: You understand how complex B2B deals move from lead to close, what renewal and expansion motions look like, and why clean data and reliable systems are mission-critical at every stage. Experience supporting Revenue Operations or Deal Desk functions is a strong plus. Exceptionally organized and detail-oriented: You can manage multiple projects, stakeholder requests, and production issues simultaneously without compromising accuracy or quality. You hold yourself to a high standard of ownership and thrive in a fast-paced, rapidly-changing environment where deadlines are real. A strong communicator and cross-functional collaborator: You can translate technical solutions into plain language for non-technical stakeholders, build trust with teams across Sales, CS, Finance, and Legal, and proactively share context so that everyone stays aligned. Fluency in English (written and verbal) is required. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Whole Health Package: medical, dental, vision, life, disability insurance, and more. Savings: a 401k (USA) plan to help you plan ahead. Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!). Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram . At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, benefits, and beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks . AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice .