Senior Director, Social Commerce

Job Description: dentsu is building a next‑generation commerce capability that sits at the intersection of social platforms, marketplaces, and the digital shelf. The Senior Director, Social Commerce Operations is a senior leadership role responsible for standing up, scaling, and operationalizing platform‑native social commerce for dentsu’s clients. This role owns the infrastructure, storefronts, product feeds, and affiliate ecosystems that enable commerce directly within social platforms such as TikTok Shop, Instagram Shop, and emerging social marketplaces. It is a commerce‑first position, focused on operational excellence, merchandising, and revenue enablement within social environments—not paid media or influencer marketing. The Senior Director will define how social commerce integrates into broader marketplace and retail strategies, partnering closely with media, retail media, analytics, technology, and client eCommerce teams to deliver scalable, revenue‑driving solutions. Key Responsibilities: Social Commerce Operations & Storefront Enablement Lead end‑to‑end setup, launch, and ongoing management of social storefronts (e.g., TikTok Shop, Instagram Shop), including catalog onboarding, product taxonomy, contracts, briefs, terms and conditions, and platform compliance Own product feed strategy across social commerce platforms, ensuring accuracy, optimization, and scalability Establish and standardize operational workflows for inventory syncing, pricing updates, and order management in partnership with client eCommerce and supply‑chain teams Develop scalable playbooks and operating models to support multi‑client adoption of social commerce capabilities Marketplace & Revenue Strategy Define how social commerce fits within clients’ broader marketplace and retail strategies (Amazon, DTC, retail media ecosystems) Build commercialization frameworks that drive incremental revenue through social‑native shopping behaviours Partner with analytics and measurement teams to define a robust measurement loop to track post rates, content quality, affiliate contribution, incremental sales and conversion metrics (e.g., GMV, CVR, AOV, and New-to-Brand impact.) Translate operational decisions into clear revenue outcomes for clients and internal stakeholders TikTok Shop Affiliate Ecosystem Development Design, launch, and scale TikTok Shop affiliate programs by transforming product catalogues into creator‑ready inventory Build frameworks for creator onboarding, commission structures, and performance tracking Identify high‑potential creators and affiliate partners using data and performance signals (not traditional influencer management) Optimize affiliate feed structures to maximize discoverability and conversion within TikTok Shop Merchandising & Digital Shelf Optimization Apply eCommerce merchandising and digital shelf best practices within social‑first environments Develop optimization strategy for product pages, content formats, pricing, and assortment strategies for in‑platform discovery and conversion Partner with content and creative teams to ensure product storytelling is commerce‑led and performance‑driven Cross‑Functional Integration & Leadership Work closely with Paid Social, Retail media, Creative, Analytics, and Technology teams to integrate social commerce into full‑funnel planning Act as the connective layer between client eCommerce, supply chain, and marketing organizations Support onboarding of new clients into social commerce offerings and define scalable delivery models Serve as a senior subject‑matter expert for social commerce internally and externally Qualifications 8+ years of experience in eCommerce, digital commerce, marketplaces, or retail media Deep understanding of social platforms—particularly TikTok and Meta/ Instagram—from a commerce and product perspective, not just content or media Proven experience with product feeds, catalog management, and digital shelf platforms (e.g., PIM, DAM, feed management tools) Strong knowledge of marketplace ecosystems, including Amazon, TikTok Shop, Shopify integrations, and related commerce platforms Experience building or scaling affiliate‑ or partner‑driven revenue models Strong commercial acumen with the ability to connect operational decisions to revenue impact Familiarity with merchandising strategy, assortment planning, and conversion optimization Additional Information: At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $114,425 - $175,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com . To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you. Location: Los Angeles - San Vicente Blvd. Brand: Dentsu Media Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.