Senior Data Scientist

Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America. We're looking for a Senior Data Scientist to lead high-priority, cross-functional data science and AI initiatives that drive measurable business impact across our products and operations. This role is responsible for developing, evaluating, deploying, and monitoring AI solutions and machine learning while partnering closely with Product, Engineering, Analytics, and business stakeholders. The ideal candidate combines practical experience building production-ready AI systems with strong statistical and machine learning expertise. They will translate complex business problems into scalable analytical solutions, establish rigorous evaluation frameworks, and ensure models deliver reliable business outcomes. Responsibilities: Data Science & Machine Learning Lead the design, development, deployment, and optimization of machine learning, predictive analytics, and AI-powered solutions. Translate business challenges and opportunities into analytical approaches, model specifications, and measurable success criteria. Apply advanced statistical analysis, machine learning techniques, and data science methodologies to solve complex business problems. Analyze large, complex datasets to identify trends, patterns, opportunities, and actionable insights. Develop and maintain model documentation, technical specifications, and implementation plans. Stay current with emerging technologies, tools, and best practices in data science, machine learning, and artificial intelligence. AI Model Evaluation & Validation Design and execute comprehensive validation and evaluation strategies for machine learning and generative AI solutions. Develop benchmarking frameworks and success metrics to assess model performance, reliability, and business impact. Evaluate model quality using quantitative and qualitative measures, including accuracy, precision, recall, robustness, latency, and business outcome metrics. Assess generative AI applications for response quality, grounding, relevance, consistency, and hallucination risk. Identify and mitigate risks related to bias, fairness, explainability, privacy, and model reliability. Perform model validation, testing, and performance assessments prior to production deployment. Establish monitoring processes and evaluation methodologies to ensure continued model effectiveness and alignment with business objectives. Experimentation & Measurement Design, execute, and analyze experiments, including A/B tests and statistical studies, to measure product and business outcomes. Define key performance indicators and success metrics for machine learning and AI initiatives. Measure and communicate the impact of analytical solutions through statistical analysis and quantitative methods. Partner with stakeholders to define hypotheses, success criteria, and decision-making frameworks. Use experimentation and data-driven insights to guide product, operational, and strategic decisions. Production Deployment & Monitoring Collaborate with Engineering and Data Engineering teams to implement, operationalize, and scale models in production environments. Monitor deployed models for performance degradation, model drift, data quality issues, and changing business conditions. Recommend retraining, optimization, or replacement strategies based on model performance and evolving business needs. Support the creation of scalable, maintainable, and reliable AI and machine learning solutions. Ensure model deployment processes align with engineering best practices and operational requirements. Cross-Functional Leadership & Communication Partner with Product, Engineering, Analytics, and business stakeholders to prioritize opportunities and deliver high-impact solutions. Communicate complex analytical findings and technical concepts to both technical and non-technical audiences. Present recommendations, insights, and model performance results to leadership and project teams. Support technical reviews, project planning, and delivery activities across cross-functional initiatives. Contribute to knowledge sharing, documentation, and best practices within the data science organization. Provide technical guidance and mentorship to junior team members and peers as needed. Qualifications: Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or a related quantitative field; Master's degree preferred. 7+ years of experience in data science, machine learning, advanced analytics, or a related field. Demonstrated experience developing and deploying machine learning models in production environments. Strong foundation in statistics, hypothesis testing, experimental design, and predictive modeling. Experience working with large datasets and distributed data processing environments. Proficiency in Python, SQL, and common data science and machine learning frameworks. Experience communicating analytical findings and recommendations to business and technical stakeholders. Proven ability to lead projects and collaborate effectively across cross-functional teams. Preferred Qualifications: Experience developing and evaluating generative AI, LLM, RAG, or AI agent solutions. Experience designing model evaluation frameworks and benchmarking methodologies. Familiarity with MLOps practices, model monitoring, and production AI systems. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience in healthcare, healthcare technology, digital health, or other regulated industries. Knowledge of responsible AI principles, model explainability techniques, and bias mitigation approaches. Success in this role will be measured by: Delivery of high-impact data science and AI solutions that improve business outcomes. Development of accurate, scalable, and reliable machine learning models. Establishment of effective model evaluation, validation, and monitoring practices. Demonstrated impact through experimentation, measurement, and data-driven decision-making. Strong collaboration with Product, Engineering, Analytics, and business stakeholders. Clear communication of insights, recommendations, and model performance to leadership and cross-functional teams. For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $140,000 to $150,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC. At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com or @pagerhealth.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to [email protected]. Pager Health is committed to protecting the privacy and security of your personal information