Senior Customer Support Engineer
Cairo, Remote, US Shift
About the Role
We are hiring a Senior Customer Support Engineer to join a global fraud prevention and authentication software business supporting leading banks and payment providers worldwide.
This is a second-tier technical support role focused on resolving complex product, API and infrastructure issues across enterprise environments. You will work closely with banking clients, internal engineering teams and regional support colleagues to diagnose, investigate and resolve high-impact technical challenges.
The role is remote, with monthly in-person team meetups in Cairo.
Why This Role Exists
The business is intentionally hiring a more senior profile who can bring technical depth, strong customer communication and stability within the region.
The expectation is that this individual will become one of the technical anchors in the team within the first 6 months.
You will join during a period of growth and platform innovation, supporting fraud prevention and authentication products used by Tier-1 financial institutions globally.
What You Will Be Doing
The support split is approximately 80 percent email and 20 percent calls.
This is not a development role. There is no coding requirement, but strong technical investigation and troubleshooting capability is essential.
What We Are Looking For
Experience
Technical Capability
Communication & Ownership
Experience supporting banking, fintech, fraud or payments platforms is beneficial but not essential.
Working Pattern
The Environment
You will join a globally established software business serving hundreds of enterprise customers, including major international banks.
The culture is collaborative and ownership-driven. Engineers are encouraged to take initiative, improve processes and contribute to how the team operates, rather than simply handling ticket volume.
Why Join
This is an opportunity to operate at enterprise scale, supporting high-impact fraud prevention and authentication platforms used by global financial institutions.
You will gain exposure to complex systems, develop deeper technical troubleshooting skills and establish yourself as a senior technical presence within a growing regional team.
Manual QA Engineer (Frontline Feature & Support Testing)
Partner One Capital
Technical Support Engineer II
Hubcareers Docusign
Technical Support Engineer III
Forcepoint
Technical Support Engineer - Lighting Department (Remote | Egypt )
Talent3600
Technical Support Engineer - Lighting Department (Remote | Egypt )
Talent-360.me
Provisioning Support Engineer (French & English Speaking)
Hubcareers Docusign