Senior Case Manager - Retail Claims

BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity: This is an exciting full time permanent opportunity for a Senior Case Manager within our Retail Claims team. Join an award-winning team, that values experience and will help you build on the career momentum you’ve already worked so hard to achieve. We want you to feel part of something bigger, empowered to do the right thing and make a difference in every interaction. To do this successfully you will: Manage own claims portfolio including more complex claims, and proactively contribute to the overall achievement of claims turnaround times and SLAs Ensure that the quality, including presentation, accuracy and detail of claims assessments meets or exceeds the business unit minimum performance standards. Make sure that there is a close and productive working relationship with the Claims Development team ensuring the skills learnt are transferred into the workplace Be aware of the importance and value of good business relationships between all stakeholders and taking accountability for maintaining those relationships Participate in initiatives to help achieve claims strategy and develop a high-performance culture, including the delivery of projects as required Actively participate in any other tasks, projects or responsibilities assigned from time to time by Management. Successful applications will demonstrate: Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance Maintaining quality stakeholder management/relationships Customer First Approach Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Career progression offered through internal pathway program On the job training and induction program Free membership to AIA Vitality health and wellbeing program Four additional recharge days per year in addition to annual leave Competitive salary + Bonus potential + Staff discounts Hybrid work – WFH 2 days per week Discounted parking available + public transport + amenities close by At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year. AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day, apply via the link prior to COB on Friday 19th June 2026.