Senior Business Analyst – Business Solution (Robotics & Process Automation)

Job Description - Senior Business Analyst – Business Solution (Robotics & Process Automation) (04CFM) Job Description Senior Business Analyst – Business Solution (Robotics & Process Automation) Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Business Analyst – Business Solution (Robotics & Process Automation) working remotely in the Philippines or India, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all! What You’ll Do Looking for an opportunity to shape enterprise automation initiatives and influence how business and technology come together? In this role, you’ll lead technology-focused business analysis and automation enablement across People & Culture (PaC) and IT PMO, ensuring solutions are strategically aligned, properly defined, and ready for delivery. You’ll report to the Senior Manager, Global Services and Technology Portfolio and play a key role in bridging business needs with enterprise technology execution driving clarity, alignment, and value realization for automation initiatives. During a Typical Day, You’ll · Lead technology-focused business analysis and automation enablement, driving initiatives from intake and requirements capture through stakeholder alignment and submission to IT PMO for delivery · Identify and evaluate automation opportunities (RPA, AI/ML, agentic automation, and workflow automation, leveraging enterprise platforms such as ServiceNow, Oracle, Kronos, Taleo, and ADP) through end-to-end process analysis and feasibility assessment · Act as the liaison between PaC business units and IT PMO, ensuring alignment on requirements, priorities, and delivery expectations · Drive stakeholder relationship management, facilitating discussions, managing expectations, and ensuring clear and timely decision-making · Develop Lean Business Canvas (LBC) and produce high-quality Business Requirement Documents (BRDs) to capture business needs, define requirements, and articulate future-state design, using Asana and MS365 tools (Word, Visio, Excel, Copilot) for structured, consistent, and actionable analysis and documentation · Guide decision-making on trade-offs (automation vs. manual, scope, cost, timeline, and value) while ensuring solutions deliver measurable efficiency and experience improvements What You Bring to the Role · 5+ years of experience in business analysis, requirements gathering, and solution delivery · Proven expertise in stakeholder relationship management and influencing cross-functional teams · Strong experience acting as a liaison between business functions (e.g., PaC) and IT / PMO organizations · Demonstrated ability in strategic analysis, prioritization, decision-making on competing demands, and a proactive, curious, and self-sufficient approach to problem-solving · Experience delivering process improvement and automation initiatives (RPA, AI, or enterprise platforms such as ServiceNow, Oracle, Kronos, Taleo, and ADP) · Strong communication, facilitation, and documentation skills, including development of LBCs and BRDs Visit https://mybenefits.ttec.com/ for more information. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote Primary Location : PH-National Capital-Quezon City, Metro Manila Other Locations : PH-National Capital-Pasay City, Metro Manila Get the help you need now. Start a live chat session TTEC.com Privacy Policy Social Responsibility Accessibility Statement Navigation About Us Career Path Contact Us Jobs All Jobs Customer Service Professionals Sales Work From Home Corporate Functions Digital and Technology Licensed Insurance Agent Veterans Internships & Recent College Grads Connect with Us Join Our Talent Community TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Do Not Sell or Share My Personal Information