Senior Backend Engineer (AI Customer Experience)

About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What are we proposing?

We are looking for a Senior Backend Engineer who loves solving real customer problems. You will use engineering with a strong backend foundation and modern AI tooling to build solutions that make our customers experience smoother and our Customer Service operation smarter.

Help us build and grow the AI-powered chatbot and voicebot solutions that power self-service for our customers. This is the heart of what our team does today, and where you will make an immediate impact.

You’ll also have a chance to contribute to the wider set of Customer Service initiatives we work on: proactive features that anticipate customer needs, automation of trip-related flows, and other projects that improve the experience at scale.

Why Join Us

• Real, meaningful problems that directly impact customer experience.
• Freedom to choose the right tool for the problem, including AI.
• A team that values initiative, ownership, and impact over titles and silos.
• Scale-up challenges with room to influence architecture, product, and ways of working.

If you’re looking for challenging problems, autonomy, and growth — welcome! 🙂

Responsibilities:

Proactive Customer Experience:

• Build features that anticipate customer needs and remove friction before questions arise.
• Make critical information (e.g. flight details, trip changes, add-on excursions) clear, timely, and accessible across app, web, and communication channels.
• Design systems that reduce uncertainty and increase trust through smart automation and clear user experience.

Reactive & AI-Driven Automation:

• Help design and build AI-powered chatbots and voicebots to maximize self-service and reduce manual support.
• Automate inbound and outbound customer communication related to trip changes (flights, hotels, schedules).
• Apply AI pragmatically to classify, route, resolve, or fully automate customer interactions.

• Backend: PHP and/or C# (or equivalent experience you can bring across).
• Comfort using AI tools, LLMs, and automation workflows.
• Event-driven architectures and message-based communication between services.
• Familiarity with Domain-Driven Design and clean architecture principles.
• Solid knowledge of RESTful API design, development, and integration best practices.
• Testing and a focus on code quality.
• Data-informed decision making.

Nice to Have:

• Experience with chatbots, voicebots, or conversational AI.
• Experience in travel, e-commerce, or high-volume customer service environments.
• Previous experience in a scale-up or fast-growing product team.

• Competitive compensation package, in line with job responsibilities and experience.
• Flexible compensation on transportation and food with Cobee also in our private health insurance.
• Flexible working schedule, just make sure you meet your monthly goals!
• 100% Remote working within Spain.
• Permanent contract from the start.
• Travel with Exoticca at reduced prices !!!
• Referral bonus, if you bring people as talented as you can earn a very nice bonus!
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization where teamwork, drive, commitment, resilience and being customer-centric are the core values.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.