Senior Associate Consultant - Client Success

JOB TITLE: Senior Associate Consultant – Client Success DEPARTMENT: Client Success LOCATION: Johannesburg or Cape Town (South Africa) 60-70% Remote, with 30% infrequent travel to client site ROLE REPORTS TO: Client Success Principal ABOUT CYBERLOGIC: Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value. Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data. Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology. Through our non-profit, R4C (Ride for a Child) , we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.​ OUR VALUES: We challenge ourselves to be more AWESOME We are driven to KEEP learning and EVOLVING We look beyond symptoms to identify and RESOLVE ROOT CAUSES We hold each other accountable through CANDID and constructive FEEDBACK We respect and care for each other and know we will only SUCCEED if we work AS A TEAM We CARE deeply ABOUT the success of CYBERLOGIC We FINISH WHAT WE START We always GIVE OUR BEST even if it means putting in the hard yards We KEEP THINGS SIMPLE PURPOSE OF POSITION: The Senior Associate Consultant plays a key role in driving consultative value across Cyberlogic’s strategic client portfolio. This position bridges consulting delivery, client relationship management and strategic enablement, ensuring that client engagements achieve measurable business outcomes. The Senior Associate Consultant supports the Client Success Principal in leading and scaling group-wide consulting capability - through consultative sales participation and hands-on delivery of engagements. The role combines research, sales support, consulting delivery (strategies, road maps etc) and enablement coordination - providing a structured pathway to develop into a consultative client-facing IT advisor against the Institute of Management Consultants (IMC) framework. KEY RESPONSIBILITIES: Consultative Selling and Client Acquisition (30%): Partner with the Client Success Principal and Demand Operations leads to develop client acquisition strategies for strategic accounts or opportunities to ensure messaging and positioning is competitive and relevant in alignment with overall commercial targets of the Client Success Principal. Lead or support discovery sessions, business needs analyses and value mapping to inform solution design. Lead technology strategy and road map foundational elements for further contribution from other teams or colleagues in Cyberlogic. Prepare and present proposals, pitch decks and strategic roadmaps to prospective clients – specifically focused on consultative sales engagements. At a senior level, this role will be expected to lead some client engagements independently. Develop and maintain trusted advisor relationships with mid- and senior-level client stakeholders. Identify and qualify cross-sell and up-sell opportunities across the group’s technology brands in alignment with the Client Success Principal’s acquisition targets or goals. Co-develop and maintain sales playbooks, templates and proposal assets aligned with the appropriate consultative sales methodology as set by the Client Success Principal and Chief Sales Officer. Track consultative sales KPIs (conversion rates, sales cycle length, cross-sell/upsell opportunities). The role’s acquisition or sales target will be included in the Client Success Principal’s overall sales or new client acquisition target. Consulting Delivery, PMO & Client Success Support (30%): Participate in client-facing delivery work alongside the Client Success Principal, particularly: - Support in facilitating delivery sessions with consulting clients (for example, attending tracker meetings and prioritization with the CSM / other group company leads assigned to the account where our fractional CIO service is active, undertake relevant analysis where tasks are assigned and hold the CSM accountable to due dates committed to in the tracker). - Facilitate client strategy and delivery workshops with the oversight of the Client Success Principal (digital transformation, governance, process etc.). - Contributing to the preparation of strategic consulting deliverables (road maps, reports, gap analyses etc.) and supporting frameworks or recommendations for the Client Success Principal to review and finalize. - Assisting with onboarding activities for new consulting or strategic clients to ensure seamless handover. - Support internal project management (status tracking, issue escalation, and stakeholder updates). Capture client success stories and case studies for reuse in future sales and marketing. Lead consulting workstreams or client engagements under the oversight of the Client Success Principal. Deliver or contribute to consulting deliverables such as roadmaps, operating models, technology recommendations, gap analyses and governance frameworks. Coordinate with Client Success Managers, delivery leads and solution architects to ensure consistent client outcomes. Manage engagement timelines, budgets, and deliverables while maintaining client satisfaction and profitability targets. Translate consulting findings into actionable, measurable outcomes for clients and internal teams. Document and communicate project learnings for internal reuse and continuous improvement. Marketing & Business Insights (20%): Conduct structured research into markets, technology trends and client business models. Maintain a knowledge repository of benchmarks, case studies, and best practices for Cyberlogic and the group. Contribute knowledge assets into sector insights to enable and support our CX strategy. Provide analysis that feeds into strategic account planning and consultative selling engagements. Team & Enablement Support (15%): Assist in training rollouts (e.g., preparing enablement materials, tracking participation, summarizing outcomes). Coordinate internal workshops, coaching sessions and knowledge-sharing initiatives with a consulting focus. Help organize cross-company collaboration in the group to support our consultative sales process. Support the Client Success Principal in developing and facilitating internal training sessions on consulting craft, communication and business value articulation. Foster a culture of continuous learning, accountability, and professional excellence in the Client Success team. Thought Leadership, Brand & Practice Development (10%): Support the Principal and Marketing team by contributing insight pieces, whitepapers or LinkedIn content that showcase the group’s consultative expertise. Represent the company at client events, webinars, or industry forums, strengthening the brand’s reputation for business-led technology consulting alongside the Client Success Principal. Participate in practice development initiatives, helping evolve internal frameworks and methodologies. Contribute to the group’s IMC-aligned professional development track. KEY REQUIREMENTS: Education & Foundational Knowledge: Bachelor’s degree in Business, Management, Information Systems or Technology. Postgraduate or professional qualification (advantageous): MBA, PMP, Prince2, or IMC certification. Familiarity with consultative sales frameworks (e.g., Challenger, SPIN, Miller Heiman). Exposure to management consulting, business strategy or technology services through coursework, internships or first jobs advantageous. Professional Experience: Participate in client-facing delivery work alongside the Client Success Principal, particularly: - Management consulting, advisory or business analysis (internships or junior roles). - Pre-sales, sales enablement or strategy roles in a tech/MSP/software company. - Client success, account management or project delivery support in technology services. - Market research, insights or business development roles with client exposure. Experience preparing presentations, reports, proposals or client-facing documents. Exposure to cross-functional teams (sales, delivery, marketing) is strong plus. TECHNICAL & PROFESSIONAL SKILLS: Problem solving and critical thinking: Strong consultative analysis and problem-solving skills. Analytical & Research: Comfortable conducting structured research (industry, competitors, client needs) and synthesizing findings into useful insights. Business Communication: Clear written and verbal skills; able to produce polished PowerPoints, reports, and client documents in alignment with organisational standards or templates. Presentation Skills: Adept at facilitating client discussions and workshops (beyond just presenting). Technology Literacy: Comfort with cloud tools (M365, Teams, CRM platforms like Dynamics/HubSpot/Salesforce). Not expected to be technical but must understand how tech supports business goals. Project Support: Familiarity with task tracking, meeting documentation and coordinating across stakeholders. CORE COMPETENCIES: Commercial Acumen: Understands business drivers and links solutions to value and ROI. Assumes ownership for sales targets with required accountability. Strategic Thinking: Balances short-term client needs with long-term relationship growth. Leadership & Mentoring: Guides and develops team members through structured feedback and example. Collaboration: Works cross-functionally to integrate delivery, sales, and enablement. Resilience & Accountability: Takes ownership for results, operates with a growth mindset. Executive Presence: Communicates credibly and confidently with senior stakeholders. Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.