Client Success Manager (Performance Marketing)

Job Title: Client Success Manager & Paid Media Specialist

Location: US (Remote)

Salary: $30,000 - $36,000 USD/Year

Job Summary:

We are seeking a highly specialized, paid-media-fluent Client Success Manager to spearhead our lean & high-impact company model. In this role, you will partner directly with a dedicated back-end Paid Media Buyer to own, retain, and scale client accounts.

You are the strategic face of the account - responsible for translating complex campaign designs, performance data, and paid acquisition strategies into clear, ROI-focused narratives for our clients.

The ideal candidate pairs a deep, expert-level mastery of performance marketing (Meta, Google, etc.) with the executive presence required to command immediate client trust, lead high-level strategy sessions, and scale accounts effectively.

Key Responsibilities:

• Strategic Client Advisory: Act as the primary, high-touch face of the agency. Lead high-level strategy calls, monthly reviews, and onboarding sessions, commanding client trust through your deep performance marketing expertise.
• POD Partnership & Alignment: Collaborate seamlessly with your dedicated back-end Paid Media Buyer. Align the client's business objectives with the buyer's technical campaign design, ensuring seamless internal communication.
• Data Translation & Storytelling: Analyze back-end performance data (Meta, Google, etc.) provided by your Media Buyer and translate complex metrics (ROAS, MER, CPA) into clear, ROI-focused narratives that clients easily understand.
• Account Retention & Health: Own the client relationship lifecycle. Proactively monitor account satisfaction, manage client expectations, and maintain industry-leading retention rates.
• Growth & Upselling: Identify account growth opportunities, pitch budget expansions, suggest new acquisition channels, and drive internal upsells to scale client accounts and agency revenue.
• Sophisticated De-escalation: Navigate challenging client conversations and performance dips with high emotional intelligence. Lean on your performance marketing background to explain macro trends, diagnose issues conceptually, and reassure clients with data-backed solutions.
• Referral Generation: Foster deep, successful business relationships and systematically identify opportunities to request client referrals and testimonials.

Qualifications:

• Requirement: 5+ years of experience in client success management at a marketing and/or advertising agency
• Requirement: Native and proficient in English.
• Requirement: Strong knowledge base of performance marketing - including but not limited to SEO, Meta Ads, Google Ads, Landing Pages & Conversion Rate Optimization.
• An intermediate understanding of Web design, content creation, and high converting video ads.
• Detail-oriented with excellent organizational and time-management skills.
• Strong knowledge of project management tools (Slack, Monday.com, Go High Level).
• Excellent leadership, problem-solving, and decision-making skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to influence and negotiate effectively.

Benefits:

• Competitive salary and performance-based bonuses.
• Generous paid time off, including vacation and holidays.
• Professional development opportunities, including training and certifications.
• A dynamic and inclusive work environment with opportunities for career growth.
• Bonuses based on client retention, referrals, and internal upsells.