Senior Analyst, Customer Success

Job Description: Title : Senior Analyst, Customer Service (P 3) Location: Remote – Costa Mesa, CA OR Nashville, TN Reports to: Manager Director, Customer Service Vacancy : New vacancy The Role: As a Senior Analyst in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients. You will serve as a subject matter expert on automotive sales, pricing, incentives, and residual values to drive client satisfaction and retention. This role is part of an accelerated development program designed to create future world-class automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting millions of dollars in OEM profitability. This role will be heavily relied upon to enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver. The Impact You Will Have in This Role: T his role offers significant exposure to all levels at our OEM clients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics. What You’ll Be Doing in This Role: Data Analysis & Insights: Leverage intellectual curiosity and cutting-edge BI tools ( i.e. Tableau, PowerBI , ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis. Client Management: Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization. Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values. Communication & Influence: Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services. Qualifications of this Role : 2-5 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics. Automotive industry experience in finance, analytics, corporate strategy, or pricing is highly desirable. Significant experience with Excel and PowerPoint is required . Experience using BI platforms like Tableau, PowerBI , or ThoughtSpot for analysis. Experience with executive-level presentations and public speaking. General interest and understanding of trends in the automotive industry is desirable. The Hiring Manager says: Our team thrives on delivering high quality insights and analysis that powers every OEM’s decision-making processes .  If you’re passionate about data and/or the automotive industry and are ready to make a significant impact with your analytical skills, we encourage you to apply. Join us and be part of a firm that is shaping the future of automotive analytics. This position has a starting salary range of $100,000 to $115,000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Company Mission Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.