Senior AI Experience Expert

About Paysafe Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. As a Senior AI Experience Developer, you bring AI experiences to life - designing intuitive, human-centered conversations that truly support users and drive impact. You sit at the intersection of design, product, and AI, shaping how intelligent systems communicate, behave, and evolve. This is a senior individual contributor role with strong ownership and influence across initiatives. Key Responsibilities Partner with GenAI leaders and stakeholders to shape and elevate AI experience standards Turn complex business challenges into clear, scalable, and engaging conversational journeys Design, prototype, and continuously refine AI interactions based on feedback and real-world use Craft agent personality, tone of voice, and communication that feels natural and on-brand Design multi-turn conversations, memory strategies, and grounded, reliable responses Apply and evolve best practices in prompt and context design to deliver high-quality outputs Drive consistency and trust in AI behavior across products and channels Anticipate risks and embed smart guardrails for responsible AI interactions Actively monitor performance, uncover insights, and lead continuous improvements Share knowledge and guide others, helping raise the bar across AI experience design Skills & Experience 4+ years in conversational UX/UI or Human-Computer Interaction 3+ years designing conversational AI solutions (e.g., Dialogflow, Watson) Hands-on experience with Generative AI (e.g., RAG, Agentic AI systems) Experience with platforms like Azure AI, AWS Bedrock, or Vertex AI Solid expertise in prompt design, conversational patterns and context construction Experience working with live systems and driving ongoing improvements Ability to prototype using Python, JavaScript, or similar Experience defining and applying best practices and reusable standards across teams We offer in return: The opportunity to write the history of a leading and growing multinational company Tailor-made training and ongoing development to help you enhance your skills in the field of online payments Multiple career progression opportunities in a dynamic in-house business Environment where product expertise, professional and personal commitment are rewarded Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs) Fun and collaborative working atmosphere Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. Send your CV in English. Only shortlisted candidates will be contacted for an interview. Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.