Senior Account Manager

About Finom Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform. We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe. Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain. At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. About the role: Finom is an EMI and fintech for European SMEs - we do localised banking, invoicing, and expense management in one place. We're growing fast and our account management team is the engine that turns activated clients into long-term, high-value relationships. As a Senior AM you'll own a book of mid and high-value accounts across European markets. This isn't a passive renewal role. We want someone who treats their portfolio like a sales territory - proactively growing wallet share, identifying upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter. You'll be measured on what matters: expansion revenue, ARPA growth, and voluntary churn. If you're the type who reads their book every Monday morning and spots the opportunity before the client asks - this is your seat. What you'll do: Own a portfolio of mid and high-value SME clients across European markets and drive sustainable revenue growth from it Proactively engage your book - outreach, QBRs, check-ins - not just reacting to inbound requests Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit) Build genuine relationships with decision-makers and be the person they call when something needs sorting Use account data, usage signals, and portfolio trends to inform your outreach priorities and commercial conversations - gut feel is a start, but data is what makes it repeatable Monitor account health signals and intervene early on at-risk accounts before churn becomes likely Maintain clean pipeline and activity tracking in Salesforce - no black holes Use Modjo call intelligence to sharpen your own performance and contribute to team learning Work closely with onboarding, product, and support to make sure clients get what was promised What you'll bring: Minimum 5 years in commercial roles in fintech or B2B SaaS, with at least 2 years in a senior AM role Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation Comfortable working in a fast-moving environment where the playbook is still being written in places Confident communicator - you can run a QBR, push back when needed, and escalate the right things Tech Stack we're using: Salesforce | Modjo | Google Workspace | Slack Fluent in English; a second European language (Italian, French, German) Recruitment Process: CV Review Recruiter Interview HM Interview + Short role-playing Exercise Final interview What You Will Get In Return Make a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product. Work in the EU Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe. Become a stock options holder Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders. Receive unwavering support and care Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling. Work & Swim program Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views. Equal Opportunity Statement At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.