Scheduling Coordinator - Inbound

Scheduling Coordinator – Inbound (Customer Experience Team) Make an Impact from the First Conversation Trinity Solar is looking for a high-energy, detail-driven Inbound Scheduling Coordinator to be the first point of connection for our customers. In this role, you’ll take warm inbound transfers from our Field Marketing team and turn interest into action by scheduling consultations that move customers forward in their journey. If you thrive in a fast-paced environment, enjoy helping people, and love hitting goals, this is a great opportunity to grow your career in a performance-driven, team-oriented setting. What You’ll Do Serve as the first voice customers hear, handling high-volume in-bound calls with professionalism and enthusiasm Qualify and convert warm leads into scheduled consultation appointments Efficiently schedule, reschedule, and manage appointments, minimizing conflicts and maximizing calendar utilization Use proven call frameworks while confidently adapting to customer questions and objections Consistently meet or exceed performance metrics (call volume, conversion rates, quality standards) Accurately capture and verify customer information in real time Identify customer concerns and escalate when needed to ensure a great experience What Makes You a Great Fit Detail-oriented and can document accurately while multitasking Bring a friendly, empathetic, and solutions-focused communication style Comfortable in a fast-paced, high-volume environment and can pivot quickly You’re a team player who collaborates well across departments You stay organized and composed, even when priorities shift Bilingual (English/Spanish) is a plus but not required Schedule Tuesday through Saturday workweek (Sundays & Mondays off) Tuesday – Friday: Standard hours: 12:00 PM – 8:00 PM Seasonal adjustments: Summer: up to 12:30 PM – 8:30 PM Winter: may shift earlier to 11:00 AM – 7:00 PM Saturday: 9:00 AM – 5:00 PM Note: Schedule may adjust slightly based on seasonal business needs and call volume. Tools & Tech You’ll Use Experience with the following is a plus: CRM systems (Salesforce or similar) Call center platforms (e.g., NICE) Microsoft Office & Teams Scheduling software Qualifications High school diploma or equivalent required 2–3 years of experience in customer service, call center, telemarketing, or scheduling roles Proven ability to handle multiple tasks under pressure while maintaining professionalism Bilingual skills are a plus