Come Make an Impact on Millions of Brazilians!
At RecargaPay, we’re on a mission to deliver the best payment experience for Brazilian consumers and small businesses, by building a powerful digital ecosystem where the banked and unbanked connect, and where consumers and merchants have a one-stop shop for all their financial needs.
We serve over 10 million users and process more than USD 4 billion annually. We’ve been profitable since 2022 and operate our own credit business. We are an AI-first, 100% remote team, scaling in the rapidly changing Brazilian financial market.
Our goal? Deliver the best payment experience in Brazil for people and small businesses alike.
We value autonomy, ownership, and a bias for action. We’re looking for people who are curious, hands-on, and driven by impact, who want to solve real problems, work with strong teams, and rethink what’s possible.
If you’re ready to do your best work, at scale, with purpose, this is your place.
Responsibilities
As a SAP Basis & Platform Specialist, you will be an internal technical reference for the SAP platform, owning the hands-on operation, reliability, evolution, and technical governance of the SAP S/4HANA landscape. This is a deeply hands-on role focused on system administration, release upgrades, SAP Notes lifecycle, incident troubleshooting, HANA operations, transport governance, cloud operations, and platform-level support for SAP Integration Suite / CPI.
Automation and technical fluency are core foundations of this role. You are expected to write and maintain operational scripts for automation, monitoring, log analysis, and platform reliability; read and debug ABAP when needed for incident analysis, SAP Notes validation, and technical troubleshooting; and support SAP CPI / Integration Suite flows from a platform perspective, including runtime troubleshooting and minor technical adjustments when required.
You will work directly with the SAP Tech Lead, Product Owner, Engineering, Security, Infrastructure, and external implementation or AMS partners. Your role is to provide deep SAP platform expertise, challenge technical decisions, ensure production readiness, and help establish the internal standards, documentation, and operational practices required to run SAP reliably in a regulated fintech environment.
This is a foundational role for RecargaPay’s Corporate Systems technology capability. You will help build internal SAP platform knowledge, reduce operational dependency on external partners, establish technical standards, and create the documentation and governance practices required to operate SAP reliably in a regulated fintech environment.
Key Responsibilities
- Lead hands-on technical activities for SAP S/4HANA release upgrades, including sandbox, development, quality, and pre-production cycles, SUM execution, SAP Notes lifecycle, technical regression support, cutover planning, hypercare, rollback readiness, and post-upgrade stabilization.
- Assess the current SAP technical landscape, identifying platform risks, undocumented configurations, upgrade dependencies, monitoring gaps, security exposures, integration dependencies, technical debt, partner dependencies, and opportunities for automation or standardization.
- Help define the SAP platform operating model, including support levels, escalation paths, incident ownership, monitoring standards, transport governance, release participation, environment strategy, documentation requirements, partner handoffs, and audit evidence practices.
- Provide hands-on SAP platform support for regulatory and fiscal changes impacting Brazil, including Reforma Tributária, SAP Notes adoption, version baseline alignment, technical impact analysis, environment readiness, transport coordination, and support to functional changes led by FI/CO, Tax, Product, and external partners.
- Operate and continuously improve the SAP S/4HANA landscape end to end, covering installations, support packages, kernel updates, system refreshes, client copies, job monitoring, interface monitoring, technical housekeeping, capacity reviews, and routine Basis activities.
- Administer and govern SAP HANA operational practices, including HANA System Replication, backup and recovery, performance monitoring, query and memory analysis, capacity planning, patch coordination, and incident response.
- Govern transport and change management activities through STMS and ChaRM / SAP Cloud ALM, ensuring traceability, segregation of duties, emergency-change control, approval evidence, release coordination, and safe promotion across DEV, QAS, and PRD.
- Apply and support SAP platform security baselines in partnership with Security and GRC stakeholders, including technical user lifecycle, SSO, certificate management, audit logs, role transport controls, emergency access support, and evidence generation aligned with LGPD, BACEN, and SOX where applicable.
- Operate SAP environments on cloud or managed SAP platforms, such as RISE with SAP and/or AWS depending on the actual landscape, supporting HA/DR routines, sizing reviews, performance baselines, backup validation, cost awareness, and vendor coordination.
- Maintain and periodically validate backup, restore, high availability, and disaster recovery procedures, ensuring that recovery objectives are documented, tested, and aligned with business criticality.
- Provide platform-level support for SAP Integration Suite / CPI, including tenant administration, connectivity, certificate management, Cloud Connector, monitoring, runtime troubleshooting, deployment support, and coordination with integration developers or external partners for iflow changes.
- Lead troubleshooting and root-cause analysis of complex SAP platform incidents, including performance degradation, job failures, transport issues, connectivity problems, interface/runtime failures, HANA alerts, authorization-related technical blockers, and upgrade defects, ensuring durable corrective actions and clear documentation.
- Define and improve SAP platform observability, including job monitoring, interface monitoring, HANA health indicators, system availability, performance baselines, transport failure tracking, certificate expiration alerts, backup validation, and incident recurrence analysis.
- Act as the internal SAP platform counterpart for implementation partners and AMS providers, reviewing and challenging technical plans, Basis activities, transports, cutover steps, SAP Notes approach, environment dependencies, security implications, documentation, and production-readiness criteria.
- Establish technical acceptance criteria for partner deliveries, including implementation plans, transport sequencing, rollback plans, test evidence, monitoring impact, security considerations, operational documentation, and handover quality.
- Create and maintain technical documentation, landscape diagrams, runbooks, operational playbooks, known-error databases, cutover plans, recovery procedures, and audit evidence repositories, ensuring readiness for internal, external, BACEN, LGPD, and SOX-related reviews.
- Use AI-assisted engineering tools responsibly for scripting, log analysis, runbook generation, documentation, knowledge base creation, and operational analysis, ensuring all outputs are reviewed and validated before use in production or audit-relevant contexts.
- Academic background in Computer Science, Engineering, Information Systems, or equivalent technical experience in SAP Basis / SAP platform operations.
- Solid hands-on experience as SAP Basis on productive SAP S/4HANA landscapes, including SUM-based release upgrades, support packages, kernel updates, SAP Notes lifecycle management, system refreshes, technical troubleshooting, and production support.
- Experience working in environments where SAP platform governance, documentation, monitoring, or internal capabilities were still being built is highly desirable.
- Experience with SAP monitoring and observability practices, including Solution Manager / Cloud ALM monitoring, job monitoring, interface monitoring, HANA cockpit, alerting, and operational dashboards.
- Experience producing technical evidence for audits, including change logs, transport approvals, access reviews, backup evidence, incident records, recovery tests, and operational controls.
- Experience maintaining and validating backup, restore, high availability, and disaster recovery procedures, with documented RTO/RPO expectations and periodic recovery testing.
- Hands-on expertise in SAP HANA operations, including HANA System Replication, backup and recovery, backup validation, performance tuning, monitoring, capacity planning, memory analysis, and incident troubleshooting.
- Working knowledge of SAP Integration Suite / CPI from a platform operations perspective, including tenant administration, connectivity, certificate management, Cloud Connector, monitoring, deployment support, and runtime troubleshooting of iflows.
- Strong experience with SAP transport governance using ChaRM on Solution Manager 7.2 or SAP Cloud ALM.
- Working knowledge of SAP platform security, including technical users, SSO, certificates, audit logs, role transport controls, emergency access support, and collaboration with Security/GRC teams on SoD-related controls.
- Solid Linux administration skills (SUSE or RHEL) and shell scripting.
- Automation and scripting experience as a core competency, including shell, Python, or equivalent languages for operational automation, monitoring, log analysis, and reliability improvements. ABAP fundamentals for reading and debugging code in incident analysis and SAP Notes validation are expected. Exposure to Groovy, JavaScript, or CPI iflow development is a strong plus.
- Experience operating SAP landscapes on at least one cloud platform (RISE with SAP or AWS), including HA/DR.
- Practical experience in regulated industries (fintech, banking, payments, retail, or e-commerce), with exposure to compliance frameworks such as BACEN, LGPD, or SOX.
- Familiarity with modern SAP transport approaches (gCTS, abapGit) and CI/CD applied to SAP assets.
- Experience acting as the internal SAP platform counterpart to implementation partners and AMS providers, with the ability to review and challenge technical plans, Basis activities, transports, SAP Notes strategy, cutover steps, environment dependencies, documentation, and production-readiness criteria.
- Desirable: familiarity with BW/4HANA and SAP BTP.
- Practical experience applying AI-assisted tools (Claude Code, Copilot, or similar) to SAP operations.
- SAP certifications in S/4HANA Technology, SAP HANA Technology, SAP NetWeaver Technology, or SAP Integration Suite.
- Fluent Portuguese and advanced Spanish and English required given LATAM operations.
Soft Skills
- Strong hands-on execution discipline, with ownership over technical activities from start to finish.
- Clear communication with the Tech Lead SAP, the Product Owner, Engineering, Security, and external partners, capable of translating technical decisions into clear documentation and operational steps.
- Ability to coordinate, review, and challenge external partners and AMS providers, ensuring quality, traceability, production readiness, and knowledge transfer.
- Pragmatic problem-solving, balancing speed, maintainability, risk, and compliance.
- High autonomy and bias for delivery, with strong documentation and audit-trail discipline.
- Comfortable navigating regulated environments and high-pressure cutover windows.
- Ability to mentor future junior Basis engineers, operations team members, or adjacent engineering teams as the Corporate Systems capability grows.
- Risk awareness: deep understanding of operational, security, and compliance risks tied to platform operations.
- Pragmatic modernization mindset: balancing SAP platform stability, regulatory compliance, clean-core principles, automation, scripting, observability, and integration reliability.
- Proactivity in identifying platform improvement opportunities across performance, cost, automation, and observability.
Industry-Specific Knowledge
It is highly desirable for the SAP Basis & Platform Specialist to have experience operating SAP technology in regulated, high-volume environments such as fintech, banking, payments, retail, or e-commerce. Strong candidates will understand how regulatory frameworks such as BACEN, LGPD, and SOX, as well as Brazilian fiscal complexity and recurring legal changes, impact SAP platform operations, release planning, transport governance, audit evidence, security controls, integration reliability, and production readiness. Current examples in the portfolio include SAP S/4HANA release upgrades and the Brazilian Tax Reform transition, with similar regulatory initiatives expected over time.
- Competitive and market-aligned salary.
- Remote work — wherever you are, you’re part of the team!
- Home office allowance through a monthly deposit in the RecargaPay app.
- Health and dental plans with no co-pay.
- Life insurance.
- Flexible meal allowance (via Flash).
- TotalPass membership to take care of your health.
Diversity & Inclusion at RecargaPay
At RecargaPay, you’ll have the freedom to be who you are because we believe that diverse perspectives and experiences make us more creative and stronger. Here, everyone is welcome to express themselves authentically. We value the richness of each journey and the multiple ways of seeing the world, without distinctions of gender, race, sexual orientation, age, religion, or any other characteristic that makes us unique.
About the use of your Data
By sharing your resume with us, you authorize the use of your data for analysis during the selection process and possibly for other opportunities within the RecargaPay group. You can request the update or deletion of your information at any time, in accordance with LGPD (General Data Protection Law).
Industry-Specific Knowledge
It is desirable to have practical familiarity with one or more core financial domains such as lending, payments, credit cards, open finance, fraud prevention, merchant acquiring, or investment services, along with an understanding of their fundamental workflows and business drivers. Experience in how these domains intersect to influence revenue, risk management, and customer satisfaction is highly valued.
Ideally, candidates will have applied this knowledge to deliver solutions such as loan-origination engines with real-time decisioning; scalable payment-processing platforms integrated with core banking systems and third-party gateways; secure open-finance interfaces compliant with industry regulations; automated fraud-detection pipelines leveraging behavioral analytics; or financial reporting and reconciliation engines for regulatory compliance. The ability to translate complex compliance mandates (e.g., KYC/AML, PCI-DSS, GDPR) into resilient, high-performance systems without compromising user experience is considered a strong asset.