We're Hiring: Sales and Support Virtual Assistant (VA)
Remote | Full-Time | E-commerce Support
At TalentPop App, we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're currently hiring a Sales and Support Virtual Assistant (VA) to join our growing team and help drive customer satisfaction, sales, and long-term business success.
If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.
To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
In the application form, you’ll be asked for an application code – please enter SSVA in that field.
Key Responsibilities
Provide real-time support to customers via live chat, email, SMS, and phone
Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
Manage order inquiries, including shipping, tracking, returns, and refunds
Update CRM tools and track customer interactions accurately
Represent each e-commerce brand in a way that reflects their tone and values
Share customer feedback and insights to improve sales processes
Collaborate with internal teams to meet performance and service goals
Qualifications
Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
Excellent written and verbal communication skills in English
Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
Ability to work independently in a remote, fast-paced environment
Detail-oriented, proactive, and results-driven
Technical Requirements
A personal PC or laptop with an i5 processor or higher.
A stable internet connection with a minimum of 25 Mbps upload and download speeds.
A quiet, professional workspace for calls.
What We Offer
Performance-based raises and commission opportunities
Paid time off
Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
Recognition bonuses for outstanding performance
100% remote setup with a supportive, collaborative team environment
Career development opportunities
Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.