Sales Operations Manager

Role Overview The Sales Operations Manager serves as the operational backbone of the Sales organization, ensuring that tools, processes, and systems are running smoothly and consistently. This role acts as the day-to-day operational partner to Sales, owning CRM hygiene, tool coordination, cross-functional execution, and project delivery—while functioning as the primary help desk for frontline sales teams. This is a hands-on execution role focused on enablement, consistency, and operational clarity rather than analytics or forecasting. Core Responsibilities: Tool & Sales Tech Stack Management Partner with IT to support the administration, configuration, and ongoing optimization of Salesforce as the core CRM platform. Act as the Sales-side business partner to ensure Salesforce is configured to support sales workflows, usability, and adoption. Own the day-to-day operation of all sales-facing tools, serving as the primary point of accountability for usability, alignment, and issue resolution, while coordinating with internal teams to ensure cross-functional success. Help define requirements, test changes, and validate releases related to Salesforce and adjacent Sales tools. Coordinate user access requests, workflow changes, and integration needs through established IT processes. Support tool rationalization and consolidation efforts by documenting business use cases and operational gaps. Cross-Functional Coordination Act as the operational liaison between Sales and key partner teams including Marketing, Deal Desk, IT, Product, and Finance. Support Sales Enablement by helping create, organize, and maintain sales-facing content, ensuring materials are accurate, accessible, and aligned with tools and processes used by Sales. Ensure alignment on processes such as lead flow, opportunity management, quoting handoffs, and system dependencies. Translate Sales needs into clear, actionable business requirements for technical and operational partners. Help reinforce standard processes while supporting exceptions through appropriate governance paths. CRM Hygiene & Data Integrity Own CRM data quality standards and day-to-day hygiene across Sales-facing objects. Define and enforce expectations for required fields, stage progression, account hierarchy usage, and activity logging. Drive remediation of duplicates, stale records, orphaned data, and incomplete or inconsistent entries. Partner with Sales leadership to reinforce accountability for CRM cleanliness and usage. Maintain and distribute standard Salesforce reporting and dashboards to support operational visibility (non-analytics focused). Sales Help Desk & Frontline Support Serve as the primary day-to-day point of contact for Sales on operational, process, and system-related questions. Triage Salesforce and tool-related issues, including routing problems, access issues, and workflow confusion. Provide clear guidance on how Sales tools and processes are intended to be used. Escalate technical issues to IT with clear context, business impact, and desired outcomes. Maintain internal documentation, FAQs, and enablement materials to reduce repeat inquiries. Project Management & Process Execution Lead Sales Operations-led projects such as CRM cleanups, process rollouts, tool enhancements, and enablement initiatives. Define project scope, timelines, stakeholders, and dependencies. Track execution, surface risks, and ensure projects deliver against intended outcomes. Support change management through communication, training, and reinforcement. Continuously identify opportunities to standardize, simplify, and improve Sales processes. What This Role Does Not Own Sales forecasting ownership or quota setting Advanced analytics, predictive modeling, or BI development Revenue accounting or financial reporting Qualifications 5–8+ years of experience in Sales Operations, Business Operations, or Revenue Operations support roles. Strong working knowledge of Salesforce in a Sales environment, with experience partnering closely with IT teams. Proven ability to manage tools, processes, and cross-functional dependencies. Comfortable acting as a first-line problem solver for Sales. Strong communication skills and ability to translate between Sales, operations, and technical teams. Highly organized, execution-focused, and comfortable operating in evolving environments. Success in This Role Looks Like Sales views Operations as a responsive, practical partner. Salesforce supports sales workflows cleanly and intuitively. CRM data is trustworthy, consistent, and usable. Cross-functional partners experience fewer escalations and clearer requirements. Sales Ops projects deliver on time and stick. Pay Range The salary range for this position is $76,700-128,100. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ServiceChannel ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].