Sales Operations Manager

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated individual to join our growing team as a Sales Operations Manager! iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!

We are seeking a driven and detail-oriented Sales Operations Manager to serve as the operational backbone of our Sales organization. This role is responsible for equipping the Sales team with the tools, processes, training, and reporting needed to operate at peak performance.

Sales Support

• Quote & proposal support — assistance with quote creation, accuracy checks on pricing/configurations, and maintaining templates to improve turnaround
• Conduct regular assessments of the end-to-end sales process to identify inefficiencies, bottlenecks, and areas of underperformance across the full sales cycle.
• Document findings and build prioritized improvement plans in collaboration with sales leadership, translating process gaps into actionable initiatives with clear owners and timelines.
• Track progress against identified improvements, reporting on outcomes and adjusting recommendations as the business evolves.
• Develop and distribute regular weekly and monthly reporting packages to sales leadership covering key operational metrics such as rep productivity, order accuracy, quote turnaround time, and escalation volume.
• Respond to ad hoc reporting requests from the sales team to support deal execution and day-to-day decision-making.

Sales Onboarding & Enablement

• Own onboarding for new sales hires, ensuring ramp-ready proficiency in: tool access (partner portals, SharePoint navigation), order placement processes, quote generation, special pricing workflows, and new client onboarding procedures.

• Develop and maintain comprehensive sales playbooks, process guides, and enablement materials that are regularly reviewed and updated.

• Deliver structured training programs for new and existing sales team members to close process gaps and drive consistency.

Reporting & Analytics

• Build and maintain dashboards and reports that provide real-time visibility into sales performance, pipeline health, and forecast accuracy.

• Track lead conversion rates, source performance, and pipeline contribution on a weekly and monthly basis.

• Analyze trends to surface actionable insights for sales and marketing leadership, optimizing lead generation and qualification efforts.

• Provide regular reporting packages to sales and marketing leadership on a cadenced basis.

Technology & Tool Management

• Serve as the primary point of contact for sales tool-related issues, enhancements, and user support.

• Manage and optimize lead management platforms (primarily Salesforce) and associated integrations.

• Identify process bottlenecks and recommend tooling or workflow solutions to improve team efficiency.

• Maintain and oversee a dedicated order escalation distribution inbox to ensure timely resolution of support requests.

• Evaluate and recommend new tools or AI/automation capabilities for lead enrichment, scoring, and routing.

Cross-Functional Collaboration

• Act as the primary bridge between Marketing, Sales, and Revenue Operations — ensuring consistent communication and shared accountability.

• Provide structured feedback to Marketing on lead quality, campaign effectiveness, and funnel performance.

• Support alignment between inbound and outbound lead strategies to ensure a seamless prospect experience.

• Ensure clean handoffs and alignment on lead management, customer lifecycle stages, and strategic initiatives.

• Support ad hoc projects and strategic initiatives as directed by sales or revenue leadership.

Lead Management & Distribution

• Manage the post lead lifecycle within Salesforce, for events, campaigns, and webinar-sourced leads.

• Route qualified leads to the appropriate sales reps or teams based on territory, product line, or vertical assignment.

• Monitor lead follow-up activity and hold sales accountable for timely engagement with assigned leads.

• Track and provide ROI reporting to sales leadership team

Salesforce & Data Hygiene

• Maintain accurate, complete, and up-to-date lead records across all Salesforce objects.

• Conduct regular audits of lead data to identify and resolve duplicates, incomplete entries, and stale records.

• Partner with Sales leadership to improve Salesforce workflows, automation rules, and data governance standards.

Required Qualifications

• 4+ years of experience in Sales Operations, Revenue Operations or a closely related role.

• 4+ years of experience in technology sales or similar role
• Hands-on Salesforce or similar CRM experience, including pipeline reporting, lead management, workflow automation, etc.

• Experience developing and delivering sales training or enablement programs.

• Strong analytical skills with the ability to translate data into actionable insights.

• Exceptional organizational skills and ability to manage multiple priorities simultaneously.

• Strong cross-functional communication and stakeholder management skills.

Preferred Qualifications

• Prior experience in hybrid lead management and sales operations capacity.
• Salesforce Administrator certification or equivalent hands-on expertise.

• Experience with marketing automation platforms (e.g., Marketo, HubSpot, Pardot).

• Familiarity with lead enrichment or intent data tools (e.g., ZoomInfo, 6sense, Bombora).

• Background working in B2B technology or SaaS environments.

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Job Location:

• If local to the Phoenix, AZ area, hybrid (Tues/Thrs in office) at Tempe HQ
• If located outside of a reasonable commute, remote candidates will be considered

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.