Sales Development Representative

Sales Development Representative Join us as an SDR and ensure that our customers unlock the full value of their Nordhealth subscription! 👋 Who are we? Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030 . In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange. Nordhealth is a remote-first company building world-class software for healthcare professionals across Europe and beyond , headquartered in Helsinki, Finland. Our 460+ employees work either remotely or from offices/collaboration hubs. We operate with a strong culture of trust, autonomy, and collaboration, and our teams are distributed across multiple countries. We believe in flexible working while staying closely aligned with our customers’ needs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com About the role We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around . We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression. We’re now looking for a Sales Development Representative to support our growth and join our Migration Customer Experience team! The position comes with a 1 year Fixed Term contract . The Sales Development Representative (SDR) is a key member of the Migration Customer Experience team at Nordhealth. The primary mission of this role is to proactively reach out to existing customers and prospects to inform them about the benefits of migrating to Nordhealth’s latest platform and to secure migration bookings. By acting as the first point of commercial contact, the SDR accelerates product adoption, strengthens customer relationships, and directly contributes to revenue growth and long-term retention. This role sits at the intersection of sales and customer success , and plays a critical part in ensuring customers unlock the full value of their Nordhealth investment. Duration of the position The position is a Fixed Term position, with a contract of 1 year. Travel Expectations This role is fully remote. Occasional travel may be required for company all-hands, team off-sites, or customer events (estimated 2–4 times per year). Working Hours European business hours are required to ensure overlap with customers and internal teams. Your key responsibilities include: Outbound Outreach & Lead Qualification Contact existing customers and warm leads via email, phone, and other channels to promote platform migration. Identify and qualify migration-ready accounts based on defined criteria. Maintain timely, accurate follow-up cadences to move leads through the pipeline. Personalize outreach messages to resonate with different customer segments and needs. Migration Booking & Pipeline Management Manage and update CRM records (contacts, activities, pipeline stages) after every customer interaction. Track weekly booking targets and report progress against goals to the Head of Customer Support. Identify and escalate at-risk or complex migration cases to the appropriate support or technical team. Customer Education & Objection Handling Communicate clearly the value, process, and timeline of migration to customers with varying technical backgrounds. Address common objections (timing, complexity, readiness) with confidence and empathy. Share relevant user testimonials, guides, and resources to build customer confidence in the migration process. Cross-functional Collaboration Work closely with Customer Support, Migration Customer Experience, and Product teams to align migration messaging. Relay customer feedback and recurring objections to help improve migration materials and processes. Participate in team meetings, training sessions, and product updates to stay current on Nordhealth’s offering. What will help you to be successful in this role? Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes: Knowledge Understanding of SaaS or healthcare technology products is advantageous but not required. Awareness of basic sales methodologies (e.g., SPIN, BANT, challenger) – preferred. Experience Minimum: No prior SDR experience required – this is an entry-level role. Preferred: 0–2 years of experience in a customer-facing role (sales, support, hospitality, or similar). Preferred: Exposure to CRM tools (HubSpot, Salesforce, or equivalent). Technical & Professional Capabilities Excellent written and verbal communication skills in Norwegian (mandatory) and English. Strong organizational skills with the ability to manage multiple outreach campaigns simultaneously. Comfortable using digital tools: CRM, email sequencing platforms, video conferencing, and shared docs. Data-driven mindset – able to track personal metrics and adjust approach based on results. Personal Capabilities Self-motivated and results-oriented with a growth mindset. Resilient and comfortable with rejection – able to maintain a positive attitude through repetitive outreach. Highly empathetic – able to understand customer concerns and tailor communication accordingly. Team player who thrives in a collaborative, remote-first environment. Role's Success Factors & Key Challenges Critical Success Factors Consistently meeting or exceeding monthly migration booking targets. Maintaining high-quality, personalised outreach with strong conversion rates. Building trust with customers through clear communication and follow-through. Keeping CRM data accurate and up-to-date at all times. Rapidly learning Nordhealth’s product suite and migration process. Key Challenges in the First 12 Months Understanding the technical nuances of the migration process well enough to confidently guide customers. Developing effective objection-handling skills for customers who are hesitant about migrating. Building a sustainable outreach rhythm while managing a high volume of customer contacts. Navigating different customer contexts – varying sizes, verticals, and levels of digital maturity. What’s in it for you? At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎 In addition, we offer: The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare Competitive compensation and benefits Learning and professional growth opportunities The tools you need, and enjoy using Frequent company events and talented colleagues from around the world If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. Recruitment Fraud Alert Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. [email protected] or [email protected]). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at [email protected]. Your safety and trust are very important to us! Department Sales and Marketing Locations Norway Remote status Fully Remote About Nordhealth Nordhealth is a remote-first SaaS company, headquartered in Helsinki, Finland. Our 450+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the USA, UK, Spain and many others! You can find more information about our company at nordhealth.com