Job Description
This is a remote position.
We are looking for a proactive and detail-oriented Property Sales Virtual Assistant to support a busy independent estate agent based in the UK. The ideal candidate will be confident, straight-talking, and able to hit the ground running with minimal hand-holding. This is a dedicated, non-shared role.
Listing and Onboarding:
Sending out AML checks and chasing them back in
Prepping the listing once photos are in (uploading photos, ordering the listing, getting it ready to go live)
Coordinating photography appointments
Writing property descriptions
Inquiries and Viewings:
Managing incoming viewing inquiries via email, WhatsApp and phone
Booking viewings and coordinating availability with sellers
Organising open house slots and filling them up efficiently
Chasing feedback after viewings
Sales Progression:
Generating the memorandum of sale and sending to solicitors
Chasing outstanding documents from buyers and sellers (proof of funds, ID etc.)
Keeping on top of the chain and flagging any hiccups early
Staying on the solicitors so things keep moving
General Admin:
Managing client's inbox and drafting responses for the client to approve and send
Responding as the client on their business WhatsApp (if required)
End-of-day reporting
Requirements
Communication Style
Straight-talking and confident, not too soft
Able to manage buyers firmly and fill viewing slots efficiently
Not afraid to hold the line when needed
Able to represent the agent professionally at all times
Ideal Candidate
Minimum 3 to 5 years of property or estate agency experience
Strong written and verbal communication skills in English
Confident handling calls, emails and WhatsApp simultaneously
Highly organised with excellent attention to detail
Self-motivated and able to work independently
Experience with UK estate agency processes preferred
Hardware Requirements:
Computer or laptop with stable performance
Reliable ADSL/Fibre internet (minimum 50 Mbps)
Headset compatible with VOIP systems
Anti-virus installed
UPS/Backup power for load shedding
Benefits
Working hours:
Monday to Friday
3 hours/day (time to be confirmed by client)