This position offers a good monthly basic, quarterly bonus and commission
The client is a Swiss company that has been providing telephone and written services in the
areas of sales promotion, customer service, and support hotlines for over 25 years. With us, your
communication skills matter – and strong performance is rewarded accordingly. In our outbound team, you will have the opportunity to inspire customers, actively contribute to success, and achieve ambitious goals together.
Your Responsibilities
The clear focus of your role is telephone outbound activities and active sales promotion. This includes inparticular:
• Active acquisition of new customers in the B2B and B2C sectors
• Telephone sales of products and services
• Scheduling sales and consulting appointments for the field sales team
• Conducting follow-up calls with existing prospects and customers
• Customer retention through upselling, cross-selling, and special offers
• Re-engaging former customers
• Identifying customer needs and conducting customer surveys
• Maintaining and updating customer data in the system
• Achieving defined sales and quality targets
• Providing professional advice and support to customers over the phone
In addition, we would appreciate a willingness to take on inbound tasks when needed, for example in
customer service (E-Mail or telephone support)
Ideally, you have:
• Swiss German as your native language or very good Swiss German skills
• Experience in telephone outbound work (sales, appointment setting B2B/B2C)
• Enjoyment of communication, sales, and achieving targets
• A positive, motivated, and eager-to-learn personality
• Quick comprehension skills and confident use of common IT tools
• An independent, accurate, and efficient working style
• Strong communication skills and a confident telephone manner
• High self-motivation and strong closing skills
• Experience in inbound/customer service
Availability (weekly shift scheduling) for assignments from Monday to Friday for 6.5 hours within
operating hours of 08:00 to 20:00
Availability (weekly shift scheduling) for Saturday assignments of up to 4 hours within the hours of
09:00 to 14:00
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