Sales Account Manager

Job Overview

My client is a leading provider of specialist software solutions specialising in time & attendance, access control, and job costing systems that serve more than 75,000 users, offering an array of both standard and bespoke solutions designed to meet diverse business needs, covering advanced solutions and additional offerings

.
Role Purpo

se
The Sales Account Manager is responsible for nurturing and growing relationships within an existing portfolio of clients. This is a pure account management and growth role, focused on renewing, retaining and expanding revenue within an established customer base. The successful candidate will act as the primary point of contact for clients, building trusted relationships across HR, Operations, Payroll, Finance and IT functions, ensuring high levels of customer satisfaction, and identifying opportunities to increase account value through additional products and servic

es.
The Opportu

nity
This is more than a traditional sales role. As part of a growing organisation, the position offers the opportunity to gain a broader understanding of how a business operates, beyond sales alone. You will have ownership of your client portfolio and be encouraged to take a proactive and entrepreneurial approach to account growth. Working closely with the marketing team, you will develop and implement growth strategies, influence business outcomes and see the direct impact of your eff

orts.
For the right individual, this role provides genuine opportunities for professional development, career progression and long-term growth within a collaborative and supportive environ

ment..
Location and

Travel
This is a home-based role managing a national portfolio of client accounts, primarily located within major UK cities. The successful candidate will have the flexibility to manage their own diary and w

orkload.
Most client engagement will be conducted remotely via video conferencing and telephone. Following completion of the onboarding and training period, regular client visits will be expected, typically averaging one face-to-face meeting per week, with additional UK-wide travel as

required.
Key Respons

ibilities'
Client Relationship

• ManagementBuild and maintain strong, long-term relationships wi
• th clients.Develop a thorough understanding of client objectives, challenges and busi
• ness needs.Engage with stakeholders across HR, Operations, Payroll, Finance and IT
• functions.Act as a trusted advisor, providing recommendations on products and services that support client

objectives.
Account Growth and Revenu

• e GenerationAchieve or exceed growth and revenue targets across an assigne
• d portfolio.Identify opportunities for upselling and cross-selling products a
• nd services.Drive account expansion through proactive relationship management and business development activities within existi

ng accounts.
Acc

• ount PlanningDevelop and implement account plans to support growt
• h objectives.Conduct research to identify opportunities for account
• development.Monitor, forecast and track key account metrics and performanc

e indicators.
Product and Indu

• stry KnowledgeMaintain a strong understanding of the organisation's products
• and services.Stay informed of industry developments, market trends and compet
• itor activity.Clearly communicate product features, benefits and value propositio

ns to clients.
Negotiation and Commer

• cial ManagementNegotiate commercial terms, pricing and con
• tract renewals.Prepare and deliver client proposals and
• presentations.Secure agreements and successfully close sales

opportunities.
Customer Support and

• Issue ResolutionRespond promptly to client enquiri
• es and concerns.Work collaboratively with internal teams to resolve issues and maintain custom
• er satisfaction.Ensure a positive client experience throughout the cus

tomer lifecycle.
Reporting a

• nd CRM ManagementMaintain accurate records of customer interactions, opportunities and activities withi
• n the CRM system.Produce regular sales and account ma
• nagement reports.Ensure all account information is current and acc

urately recorded.
Cross-Functi

• onal CollaborationWork closely with Marketing, Product and Customer Support teams to align business objectives a
• nd customer needs.Collaborate with Marketing to develop and execute growth initiatives within the

client po

• rtfolio.
  BackgroundPrevious sales or account management experience, ideally within a customer-facing commercial environment (ty
• pically 1–3 years).Candidates with less experience who demonstrate strong commercial drive and a proven willingness to learn will
• also be considered.Proficiency in CRM systems and Microsoft O
• ffice applications.Full UK driving licence and willingness to trav
• el to client sites.Excellent communication, presentation and in
• terpersonal skills.Strong negotiation and inf
• luencing abilities.Results-oriented with a proven ability to achieve
• or exceed targets.Effective time management and org
• anisational skills.Ability to prioritise workload
• and meet deadlines.Comfortable working independently and collaboratively within
• a team environment.Strong a

ttention

• to detail.
  DesirableBachelor's degree in Business, Marketing or a
• related discipline.Experience within software or SaaS
• sales environments.Knowledge of workforce management, HR, payroll or relat

ed business sectors

• .
  Personal AttributesSelf-mot
• ivated and proactive.Resi
• lient and determined.
• Commercially focused.Ho
• nest and trustworthy.Dep
• endable and reliable.Accountable for personal perf
• ormance and outcomes.Eager
• to learn and develop.Flexible and adaptable to cha
• nging business needs.Entrepreneurial mindset with a strong interest in business growth

and customer success.