This position is a tier-2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets, emails, phone calls, and community forum moderation.
This position offers a 100% remote schedule, with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employee’s hire.
Provide support through email, chat, support software, and virtual meetings.
Learn the software development process and act as a key player in gathering user feedback, writing up bugs, and helping end users understand how to use essential S&I software.
Learn how to use Seminary & Institute software and systems used to track work.
Communicate effectively with users in the field, product managers, and software developers to ensure all parties thoroughly understand issues.
Work with Product Managers to help inform them of issues, bugs, and improvement ideas.
Maintain professional work habits. (Answer emails, be present in meetings, etc.)
Create, Review, and Maintain support content for S&I Support website
Currently enrolled in a college or university or have graduated within the past year.
Must be proficient in Microsoft Office programs, including: Excel, Word, and Outlook.
Highly organized and self-motivated.
Quick learner of software applications.
Good written and verbal communication skills are a must as this position will be helping end users understand the product and helping to produce new product feature requests.
Team player.