RevOps Insights Lead

ABOUT US It’s our mission to bring people together by growing local food scenes. me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and headquartered in Melbourne, Australia, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023. ABOUT THE ROLE As a scale-up hospitality tech company, me&u sits at two intersections: startup agility supported by established processes, and fast-paced tech with genuine hospitality vibes. As Principal RevOps Analyst at me&u, you'll have the freedom and backing to redefine what an AI-leveraged analyst can achieve. We have frontier tooling, in-house AI expertise, and the appetite to stay ahead of the curve. If you're hungry and curious, you'll thrive here. For the right person, this role is a platform. Own the operational insight function at a scaling global business, build a genuine edge in AI-enabled analytics, and position yourself at the frontier of a discipline that's still being written. WHAT YOU’LL DO Compound with AI Tooling: Leverage AI tooling to multiply your output and contribute skills, hooks, subagents, and more to our team AI harness to multiply RevOps’ productivity. Make Reporting AI-Native: Support self-service insights with clean semantic models, enriched field-level metadata, and skills. Drive Strategic Value: Contribute to strategic initiatives including ML sales forecasting, ML churn prediction, and next best action insights. Own the Reporting Suite: Take our Global GTM reporting suite from good to great through insightful dashboard design, actionable alerts, and effective enablement. Own Month-End: Run the month-end reporting cycle end-to-end, working with BizOps, Finance, GTM, and the Data team. Build with Rigour: Embed fail-safes and auditing into everything you build to ensure uncompromising accuracy in our key metrics. Answer the Sharp Questions: Deliver ad-hoc analysis for GTM and senior leadership when fast, credible answers are needed. WHAT YOU’LL NEED AI-native — AI is woven into your daily workflow and you're constantly pushing what's possible. If you're not building with AI today, this isn't the right fit. Advanced SQL and advanced in at least one major BI tool. Strong commercial literacy — you understand GTM and finance well enough to map metrics to business outcomes, not just report numbers. Sharp communication — you can turn complex analysis into a clear "so what" for senior leaders, in writing and in the room. High-throughput self-management — you triage and prioritise ad-hoc requests, and manage projects end-to-end, and communicate with stakeholders. NICE TO HAVE 4+ years of analytics experience with 1+ year at a startup/scale-up (100–500 people). Experience with Omni (our BI tool), Snowflake and/or Salesforce. ML and predictive analytics experience. Hospitality tech and/or B2B SaaS exposure. WHY ME&U Work with impact and purpose. We’re helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve. Work with great people. Work alongside a supportive, diverse and inclusive team. You’ll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way. Work that challenges you. We’re growing quickly, and you will too. You’ll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally. Work that works for you. We’re a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team’s mental health & overall wellbeing, with access to mental health days and support programs. Diversity and Inclusion Commitment. We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.